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Director of Technical Services
Director of Technical ServicesKnorr Systems, Inc • Santa Ana, CA, US
Director of Technical Services

Director of Technical Services

Knorr Systems, Inc • Santa Ana, CA, US
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  • [job_card.full_time]
[job_card.job_description]

Now Hiring : Director of Technical Services

About Aquafinity

Aquafinity is a leader in delivering innovative aquatic system solutions designed for excellence, reliability, and sustainability. We serve a wide range of clients across commercial, institutional, and recreational sectors, providing top-tier water systems supported by unmatched technical expertise and customer care.

The Director of Technical Service plays a key leadership role within Aquafinity's Technical Services division, overseeing field operations, technician development, customer technical support, and project execution.

This individual will lead a team of skilled field technicians, manage complex installation and maintenance projects, and ensure service operations align with Aquafinity's standards of quality, safety, and customer satisfaction. The ideal candidate combines hands-on technical expertise with strong leadership and strategic operational management.

Key Responsibilities

  • Lead, train, and mentor field service technicians, promoting a culture of safety, accountability, and continuous improvement.
  • Oversee day-to-day service operations, including scheduling, workload management, and field efficiency.
  • Provide advanced technical support for internal teams and customers, including troubleshooting and training.
  • Manage multiple installation and maintenance projects, ensuring timely completion and adherence to company standards.
  • Serve as the primary technical contact for customers, ensuring exceptional service and issue resolution.
  • Support departmental budgeting, expense tracking, and revenue forecasting.
  • Identify opportunities for growth through enhanced service offerings and preventative maintenance programs.

Qualifications

  • Bachelor's degree in Construction Management, Engineering, or related field preferred.
  • 15+ years of experience in aquatics, technical service, or project management.
  • Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) certification preferred (or ability to obtain within 6 months).
  • Strong leadership and interpersonal skills with a proven ability to manage and develop teams.
  • Expert-level knowledge of aquatic systems, pumps, motors, filtration, and water chemistry.
  • Proficiency with ERP systems and project management tools.
  • Excellent communication, problem-solving, and organizational skills.

    • Why Join Aquafinity

  • Opportunity to lead a high-performing technical service team.
  • Collaborative environment focused on innovation, safety, and excellence.
  • Competitive compensation and benefits package.
  • Career growth and professional development opportunities.

    • Ready to lead with purpose and technical expertise?

    Apply today to join Aquafinity as our next Director of Technical Service and help shape the future of our service operations.

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