eXpert Care Desk, Concierge (Bilingual English / Spanish) - (REMOTE)

Exp Realty Virtual Support Role

Position at eXp Realty

We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in the U.S. Please note : The working hours for this position are 12 : 00 PM - 9 : 00pm EST.

Who is eXp?

Doing the audacious is part of eXp Realty's DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24 / 7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.

Come join us at eXp Realty a 8x Glassdoor Best Places to Work organization!

What you will do :

Providing white glove service to the agents in our virtual environment and assisting the agents with questions through our in the world ticketing system. Helping to direct agents to where they need to go for help in different areas of our company

Frontline support for the ticket system

Cross-trained in all areas of onboarding & after onboarding

Provide white-glove service to the agents

Answer inquiries in Intercom

Follow up with NPS detractors

Other duties as assigned

How you will grab our attention :

High school Diploma / GED required

Real Estate experience strongly preferred

Excellent written and verbal communication skills

Excellent organizational skills

Strong knowledge of Microsoft Office / Google Suite

Real Estate experience preferred

Problem Solving Skills

2+ years in the Customer Service industry

If you think you'd make a great match for this position but don't meet all the requirements, we would still encourage you to apply!

What eXp Realty Provides :

Work from Anywhere

Paid Time Off

401k with 4% match (immediate vesting)

Robust Medical, Dental, & Vision benefits

Company provided equipment

Monthly Technology Stipend

FSA & HSA with employer contributions

Health & Wellness incentives

100% Paid Parental Leave

EEO Statement : We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.