Associate Field Service Representative

Work Flexibility : Field-based

Summary :

As the Associate Field Service Representative you will perform independent and / or supervised on-site installations preventive maintenance and repairs of equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also verifying and approving the operational quality of Stryker systems and equipment. This is a field-based role centered in Las Vegas NV and surrounding areas. The employee will travel (car or plane) up to 50% throughout Nevada and neighboring states to hospitals or surgery centers.

What You Will Do :

• Expert Maintenance & Repairs Ensure the optimal operation of Stryker robotic systems and instrumentation through skilled troubleshooting repair and preventive maintenance
• Customer Relationship Management Act as the primary liaison between our company and customers addressing both technical and administrative needs with professionalism and expertise
• Performance-Driven Impact Play a key role in helping Stryker exceed financial goals and performance metrics by delivering top-tier service
• Customer Satisfaction & Renewals Provide outstanding service to ensure total customer satisfaction fostering strong relationships that lead to contract renewals
• Sales & Growth Collaboration Work closely with Account Executives and MPS team members to identify and communicate potential sales opportunities and customer feedback
• Inventory & Equipment Management Oversee and maintain field inventory tools test equipment and technical documentation to ensure seamless service operations
• Proactive Service & Maintenance Independently schedule and perform preventive maintenance engineering updates (ECNs) and technical upgrades as needed
• Exciting Travel & Training Opportunities Support team members in other territories assist at industry events and train customers on equipment operation software updates and system maintenance

What You Need : Required :

Preferred :

$30.82 $42.63 / hr. plus bonus eligible benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills experience and other relevant factors.

Posted : October 31 2025

Travel Percentage : 50%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M / F / Veteran / Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required depending on customer requirements to obtain the COVID-19 vaccination as an essential function of their role.

Required Experience :

IC

Key Skills

CSS,B2C,Application Engineering,Actuary,AS 400

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 30 - 42