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Assistant Service Manager
Assistant Service ManagerAll Open Positions • Superior, WI, US
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Assistant Service Manager

Assistant Service Manager

All Open Positions • Superior, WI, US
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  • [job_card.full_time]
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Job Description

Job Description

Description :

We're seeking a talented Assistant Service Manager to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.

Why join the Transwest Team?

  • Exceptional Leadership
  • Beautiful, Updated & Clean Environment
  • Competitive PTO & Benefits Packages
  • Company Training
  • Opportunities for Advancement
  • Quick & Efficient Interview Process

We offer a full benefits package for eligible employees including :

  • Medical, Dental, and Vision Insurance
  • Life (Voluntary and Employer Paid) and Disability Insurance
  • 401(K) with company match beginning with your first contribution.
  • HSA and / or FSA
  • Paid Time Off, Sick Time, and Company Paid Holidays
  • Employee Car Discount Program

    • Requirements :

    Essential Duties & Responsibilities :

  • Manage and directly supervise shop staff including; Administration, Foremen, and Service Writers.
  • Assist the Service Manager in training personnel.
  • Preform quality assurance activities as directed through quality assurance inspections, random quality checks and training technicians in quality assurance.
  • Assist the Service Manager in resolving customer complaints and general customer relations.
  • Schedule, assign and supervise work with the objective of maximizing the balance of quality, productivity and profit.
  • Supervise maintenance of tools and shop equipment
  • Customer Relations
  • Maintaining relationships with current customers.
  • Review estimates and actual repair time.
  • Labor Pricing
  • Initial and on-going training and support of all service personnel.
  • Actively engage with the Service Manager.
  • Participate in annual marketing plan and budget for the shop.
  • Involved in regular monitoring of actual performance to plan and determine reasons for variance.
  • Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives.
  • Ensure all policies and procedures are being followed to maintain Elite Certification.
  • Carry out established company policies and procedures.
  • Additional duties as assigned.

    • Work Environment & Physical Abilities :

  • Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination.
  • This position may require standing, balancing, bending or stooping for prolonged periods of time.
  • This position requires corrected vision and hearing within normal range.
  • This position requires the occasional ability to lift and carry items weighing up to 45 lbs.
  • Required to perform work inside and outside, in varying weather situations.
  • Must be able to operate simple, complex and heavy-duty machinery.

    • Required Education, Experience, Knowledge & Skills :

  • High school diploma or equivalent.
  • Valid driver's license and MVR in good standing.
  • Excellent written and verbal communication skills.
  • Leadership Skills
  • Customer Service Skills
  • Multitasking Skills
  • Conflict Resolution Skills
  • Independent Working Skills
  • Detail Oriented
  • Quick Thinking
  • Ability to work any shift if needed.
  • Familiarity with all aspects of gas and diesel truck repair and maintenance including; engine repair, transmission repair, drivability and electrical diagnostics, suspension, brake systems, etc.
  • Ability to obtain a CDL within 90 days of employment.
  • Ability to successfully complete a general abilities assessment.
  • Ability to pass a post-offer background check, physical and drug screen.

    • Preferred Education, Experience, Knowledge & Skills :

  • Previous experience in a similar role.
  • Experience diagnosing and repairing diesel trucks.
  • Diesel Engine Technology Certification(s) and / or Education

    • Job Details :

  • Bonus Eligibility : Yes
  • Reports To : Service Manager
  • Shift : 1st
  • Closing Date : Open Until Filled
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