Role Description
Sales Managers, or Outreach Managers (OMs) here at Oak Street Health, are critical leaders in our organization. OMs are responsible for closely developing and managing a team of Outreach Executives, while also managing small individual quotas on a monthly basis. Our OMs are responsible for new patient growth at a single clinic location with opportunities to expand across multiple clinic locations. OMs are expected to review metrics daily, support growth initiatives, coach staff members and generally ensure the Outreach team operates smoothly and successfully.
Core Responsibilities
Manage and develop a team of 2-3 quota-carrying Outreach Executives
Carry and deliver a small quota for monthly contribution to patient growth
Coach direct reports in sales strategy, pipeline management, opportunity management and career planning/development
Recruit, retain, and nurture your team of sales professionals with high potential and strong performance history
Provide skill training and mentoring on business account engagement and prospect engagement, including consistent and regular ride-alongs with Outreach Executives
Interface and develop professional relationships with existing local businesses and prospects
Provide an unmatched experience for patients and prospects
Maintain a strong relationship between clinical staff and outreach staff within the clinic
Lead by example for your outreach team
Develop both the long-term vision and strategy for the team and manage day-to-day sales team operations
Be accountable for hitting center patient acquisition targets and driving accountability within your team
Coach, mentor and guide the team in developing consultative and solution-based sales skills
Be an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners
Remain up to date with all compliance regulations and ensure your team remains compliant according to Oak Street Health standards
Share best practices for prospect and business account engagement
Other duties as assigned
What are we looking for?
Minimum of 5 years of in a sales management role or other comparable management position
Strong computer skills, including
Ability to create and analyze excel spreadsheets
Experience managing through a CRM system, ideally Salesforce
Analytical approach toward sales data & performance
Comfort with personal sales quota in addition to management responsibilities
Outstanding management skills with the ability to motivate a team
Strong focus on data and analytics to drive targeted activities and return on growth efforts
Excellent relationship management skills
Ability to manage competing priorities while maintaining a positive attitude
Inclination to work in a results oriented role
Willing to work some weekends
Access to reliable transportation
US work authorization
Someone who embodies being Oaky
Outreach Manager • Norfolk, Virginia
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