Technical Account Manager (Managed Services) (New York)

We are a long established technology company with a fast growing Managed Services division built around one simple philosophy, obsessed with excellence. The team is scaling quickly while maintaining a people first, client first culture where employees stay long term because they are supported, trusted, and given room to grow.

We are hiring a Technical Account Manager who has MSP experience and enjoys owning client relationships end to end. In this role you will manage a portfolio of fully managed and co managed clients, run QBRs, coordinate with internal technical teams, and ensure clients feel heard, supported, and aligned on strategy.

What You Will Do

Manage relationships with roughly 20 to 25 assigned clients as the primary point of contact

Run regular check ins and quarterly business reviews focused on satisfaction and retention

Identify opportunities for service improvements, upgrades, and better alignment across teams

Partner with engineering and project teams to keep deliverables on track and expectations clear

Translate business goals into actionable IT recommendations and client roadmaps

Handle escalations calmly and communicate progress proactively to stakeholders

What You Bring

3 plus years in an MSP or IT services environment in a Client Success, TAM, or account management role

Strong communication and organization with a calm client first mindset

Ability to understand Microsoft 365, Azure, and networking concepts and translate them into business value

Proven experience running QBRs and managing multiple client relationships at once

Proactive, collaborative style with confidence in fast moving environments

Location, Pay, and Benefits

Medical, dental, and vision insurance plans

401k plan

HSA, Health FSA, Dependent Care FSA

Transportation reimbursement plans

Employer paid basic life insurance of $50,000

Voluntary benefits including life and AD&D, STD and LTD, hospital, accident, cancer and critical illness, legal, identity protection, auto and home, and pet wellness

Employee perks, discounts, EAP, and health advocate services

Paid time off

Stable leadership, private funding, and strong growth opportunity