Senior Customer Service / Order Management Specialist

Senior Customer Service / Order Management Specialist

Overview of Role

The Senior Customer Service / Order Management Specialist is responsible for managing the full lifecycle of customer orders, ensuring accuracy, timeliness, and exceptional service. This role supports both external clients and internal sales teams, maintaining product data integrity, and resolving complex issues. The ideal candidate is detail-oriented, organized, and excels in communication and problem solving.

Hybrid - Schaumburg, IL; in office 3 days / week

Salary range $58,000 - $62,000 based on experience, qualifications and skills

At C.A. we're not looking for perfection, just people that want to commit to us and grow their careers long-term. If you're looking for a sign to apply, here it is!

What You Will Do At C.A Carlin

• Client Management

Serve as primary contact for high-profile clients

Oversee the end-to-end order lifecycle using the order management system

Handle escalated issues and collaborate with sales / business support to resolve pricing exceptions

Maintain item data, pricing, and promotional setups in the order management system

Partner with sales teams to align on promotional timelines and product launches

Provide guidance and coaching to junior team members

Take ownership of assigned projects and ensure timely completion

What You Should Bring To The Table

Proficiency in order management systems, Aptean GenWeb OMS and Microsoft Office Suite

Excellent written and verbal communication

You Will Stand Out If You

Perks

Come As You Are

C.A. Carlin is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of these qualifications, especially if this role aligns with your career trajectory.