Host

MAIN FUNCTIONS : Responsible for greeting all guests in a professional, friendly and family oriented

way before, during and after the meal period.

HOST REQUIREMENTS :

1. Must be able to stand, walk, and stay on his / her feet for prolonged periods of time. This could be

up to four hours without a break period to sit down.

2. Must be able to write (take names from guests) to Guest Waiting Pad, and utilize electronic Guest

Paging system that requires repetitive motion.

3. Must be courteous, smile frequently, and express cheerful disposition at all times.

4. Must be able to engage guests in friendly, warm and light conversation.

5. Must be able to multi-task (including use of communication via a radio head set), and control

crowds of guests coming through door and waiting to be seated, in friendly manner.

HOST RESPONSIBILITIES :

Be punctual to begin your work

Wear proper uniform (Batch & Brine tee-shirt, non-tattered jeans, and slip-proof black restaurant

shoes) at all times

Maintain a neat, clean appearance at all times

Wear and communicate through Radio headset at all times during work shift

Always ask Guests if they enjoyed their meals and always thank them and ask them to return

Maintain menu inventory

Pick up the correct number of menus, engage Guests in friendly conversation

Walk at appropriate pace for the Guests and say : “Right this way, pleaseâ€

When they arrive at the table, pull out one chair and after everyone is seated, give a menu to

each guest and say : (Server Name) will be serving you today, announce the special and tell them

to enjoy their breakfast / lunch / dinner

Collect menus each time returning to the Host station and call for bussing of any dirty tables or

spills and debris

Always call for clean up of dirty windows, debris under tables, and dirty seats

BUSY-DAYS HOSTS THREE-DISTINCT ROLES :

(1) “Podium Host†never leaves the podium station. The Podium Host greets all Guests, records

their tables and seating needs, communicates with the Floor Manager, with the “Scout Host†and

with the “Runner Host†regarding table needs and calling for the Runner Host to come seat the

Guests. The Podium Host also thanks all Guests who are exiting the restaurant and invites them to

return. The Podium Host is responsible for assuring that the Guests waiting area and all entry

windows are clean and free of debris. The Podium Host uses electronic Guest Paging System and

Guests Waiting Log to keep track of guestâ€'s traffic.

(2) “Scout Host†never leaves the dining room floor. The Scout Host roams all areas of the Dining

Room and identifies tables where new guests can be seated. The Scout Host communicates with

Bussers and instructs them on tables to buss, windows to clean, and tables to reserve and

combine together for large parties. A Scout Host informs the Podium Host via Radio headset

when tables are available to signify so that the Podium Host can call the Guests. The Scout Host

assists the Floor Manager with table touching to assure that all Guests are happy. The Scout Host

uses electronic Guest Paging System and Radio headset to communicate with Podium Host on

table availability and status.

(3) “Runner Host†works between the Dining Room floor and the podium station. A Runner Host

never stands idle behind the Podium Host. The Runner Host approaches the podium only when

the Podium Host calls for a Host to come seat a Guest. Anytime a Runner Host is not seating

Guests, the Runner Host should be assisting with table touching, helping to refill water, coffee

and ice tea, helping to buss tables and clean windows, and help to set up tables for large parties.

The Runner Host uses Radio headset to communicate with Podium Host, Scout Host and Bussers.

NON-BUSY DAYS HOSTS :

On less busy days when three Hosts are not scheduled, the Host performs all functions of the

Podium, Scout and Runner hosts as needed.

Coordinate the turnover of tables with Floor Manager and Bussers

Help greet guests as they enter the restaurant in a friendly manner, make eye contact and say :

“Good morning / afternoon / Evening, number of guests for breakfast / lunch / dinner?

Assist with restroom cleaning and restocking

Helps with the cleanliness of the entire dining area, including entry doors

If a complaint arises, handle it professionally by listening, being helpful and polite. (Remember,

the customer is always right.) Always notify a Floor Supervisor or Manager

Complete any other assigned tasks willingly as designated by management