Clinic Administration Director Oncology

Clinic Administration Director

As a Clinic Administration Director you will be part of a growing program on the forefront of Cancer Treatment and Research for Tucson and surrounding areas. Through our collaboration and affiliation with world-renowned MD Anderson Cancer Center in Houston, Texas we take our research from the laboratory to the clinic, offering cutting edge therapies not available elsewhere, including Phase 1-3 Clinical Trials. We empower patients to become cancer survivors.

POSITION SUMMARY

This position provides strategic leadership, direction and administration of day-to-day operations for designated clinical and operational support departments in accordance with organizational policies and in accordance with standards of professional nursing practice, while maintaining a high level of visibility at the campus, region and system levels. This position is responsible for driving, supporting and modeling a service-oriented culture focused on employee engagement, quality, patient safety, service excellence, fiscal responsibility, and the overall patient experience. This position serves as a member of the leadership team at the facility, building and supporting effective collegial relationships with applicable internal and external constituents and stakeholders and ensuring optimal operating effectiveness and strategic positioning. These partnerships include ongoing collaboration with physician, facility and organizational leaders.

CORE FUNCTIONS

1. Directs and oversees the day-to-day operations of multiple assigned clinical service and operational support departments within assigned site(s). Demonstrates a comprehensive understanding of the processes and desired outcomes from clinical operations and motivates staff to perform at the highest level. Assures a measurable, outcome-focused, systematic approach to care delivery. Leads development, implementation and evaluation of evidenced based, quality clinical nursing practice consistent with current nursing research, organizational and national practice standards.

2. Provides leadership in the development, implementation and evaluation of planning structures and processes designed to optimize organizational outcomes. Recruits and retains top talent through effective communication, performance management and professional development. Fosters a team environment by instilling a cooperative atmosphere, promoting collaboration and encouraging constructive conflict. Creates and initiates professional plans for direct reports. Communicates with staff in a manner that is respectful of the diversity of workforce and patients/families.

3. Provides infrastructure and systems to empower staff to contribute to organizational goals and achieve desired outcomes. Ensures and fosters a high level of collaboration within a highly matrixed team environment in order to coordinate activities, review work, exchange information, and resolve problems. Champions, models, and promotes service excellence philosophies and behaviors at the facility, regional, and system levels to enhance the overall patient experience. Assumes a leadership role in collaborating and partnering with other health care providers, services and the community, in philanthropic and outreach activities.

4. Strategizes and drives process improvements focused on innovative care delivery and operational models designed to improve clinical services, outcomes, patient throughput, and patient safety. Promotes a patient-centered, healing environment.

5. Leads the integration of innovation and evidence based findings into practice. Creates an environment supportive of innovative solutions. Assumes a leadership role, in partnership with physician and facility leaders, in managing the quality of services provided across the care delivery continuum and within the larger organization. Demonstrates and directs employees in using a systematic approach in analyzing and utilizing data in problem-solving.

6. Produces results that meet or exceed identified strategic and operational targets through leadership. Assures performance in clinical operations, financial, human resources and quality outcomes meet or exceed established targets. Directs and provides oversight to the management of clinical operations, quality and safety programs, and nursing practice with a focus on results and the evaluation of outcomes data. Leads the effective management of human resources to include staff turnover and retention outcomes and staff satisfaction.

7. Manages the development, implementation and evaluation of new clinical and business programs within the service line. Assists in the development and management of all aspects of branding, marketing and fund raising for the service line.

8. This position has administrative leadership responsibility for the daily operations and strategic development of clinical departments, as well as operational support departments within the facility. This position is accountable for clinical outcomes and ensuring clinical excellence, and coordinates services with other leaders and administrators to achieve goals. This position has constant contact with staff members, frequent contact with other medical center division and department heads, and with medical staff. Customers of this position are both internal and external, including leadership, staff, medical staff, regulatory agencies, and the community.

MINIMUM QUALIFICATIONS

Must possess a strong knowledge of healthcare operations as normally obtained through the completion of a master's degree in nursing, healthcare administration, or related field. Requires a current RN license in state of practice. Must possess a strong knowledge and understanding of clinical care management as normally demonstrated through 7 years of progressive care management experience. Requires demonstrated experience leading and/or managing strategic clinical operations. Experience implementing high quality services and programs in a healthcare environment. Proven track record of partnering with medical staff to achieve desired facility-specific and organizational outcomes. Proven experience in leading fiscally sound, profitable, efficient, and responsible healthcare operations, particularly in clinical, professional, and support programs. Strong financial and business acumen. Knowledge of budgeting and forecasting methodologies. Knowledge of modern national trends in hospital quality and patient safety. Skilled in effectively handling multiple conflicting assignments, demands, and priorities with great attention to detail; coaching direct reports and/or other employees by providing open and honest feedback that results in enhanced performance outcomes; setting and pursuing aggressive goals that demonstrate a strong commitment to organizational success; effectively allocating resources in order to accomplish projects; quickly assessing and assimilating organizational and industry financial dynamics in order to act quickly on new initiatives; negotiating win-win scenarios with outside vendors/partners while representing the organization in the best possible light; developing collaborative relationships with physicians, joint-ventures, strategic partners, and/or other applicable parties; maintaining a high level of organization with strong attention to detail in order to respond quickly to varying situations. Excellent human relations, organizational and communication skills are essential. Leadership style and characteristics necessary to effectively perform in this role include: strong work ethic; results-oriented; persuasive; motivational; able to make rational decisions in difficult situations; inspirational; honorable; confident; systems-thinker; innovative; life-long learner; courageous; high-energy; integrity; collaborator; ability to work with teams; good listening; nonvolatile; values multiple disciplines; and passionate about continuously improving and providing high quality care and service excellence to patients, families, employees and physicians.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.