Director of Product Experience

JOB SUMMARY: The Director, Digital Product Experience leads the design and strategy behind Securitas’ digital ecosystem spanning client portals, mobile officer applications, and enterprise tools. This leader bridges business strategy, technology innovation, and user needs to deliver intuitive, high-quality experiences that empower our clients, officers, and employees. In this role, the incumbent shapes how Securitas’ digital products connect people and data, drive efficiency, and advance our mission to make the world a safer place. The Director builds and scales user experience and research practices, defines design standards, and ensures every digital interaction reflects our commitment to trust, simplicity, and innovation. As a people leader, one manages and grows a talented team of designers and researchers; cultivating a collaborative, empowered environment where evidence-based design thrives. The goal is to shape career paths, coach individuals to excellence, and foster a high-performing, inclusive team that delivers world-class digital experiences.

ESSENTIAL FUNCTIONS

The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.

All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

Strategic Leadership

• Define and execute a comprehensive digital product strategy aligned with Securitas’ global business objectives and 2030 transformation vision.
• Partner with the VP of Product and Innovation to align product roadmaps with organization priorities.
• Translate business goals into meaningful user experiences that deliver measurable impact for both clients and employees.

Team Leadership & Growth

• Lead, mentor, and grow a multidisciplinary team of User Experience professionals
• Define clear roles, responsibilities, and career progression paths within the user & product experience function.
• Build a culture of feedback, collaboration, and continuous improvement, encouraging curiosity, and innovation.
• Champion diversity, inclusion, and psychological safety, ensuring all voices are heard and ideas valued.

User Experience & Design

• Establish and oversee UX strategy and design standards for Securitas’ digital product suite (., MySecuritas, MyConnect, Client Excellence Platform, and more).
• Build a scalable design system and shared component library to ensure consistency, accessibility, and global alignment.
• Champion user-centered design principles and represent the voice of clients, employees, and officers in all product decisions.

User Research & Insights

• Develop and scale a user research program to capture insights from field operations, clients, and end users.
• Use qualitative and quantitative data to guide product decisions and continuously improve usability and adoption.
• Lead usability testing, surveys, and field studies to validate concepts and identify friction points in user journeys.
• Product & Cross-Functional Collaboration
• Partner with Product Managers, Engineers, Operations, Commercia teams, and Business Analysts to translate user needs into clear requirements and actionable product roadmaps.
• Support agile execution through informed prioritization, feature definition, and iterative testing.
• Collaborate across global product and regional teams to ensure solutions scale effectively and reflect operational realities.

Governance & Communication

• Maintain core product artifacts including user personas, journey maps, experience blueprints, and design documentation.
• Communicate product experience strategy, decisions, and progress to executive leadership and cross-functional partners.
• Foster a culture of experimentation, inclusion, and continuous improvement across the Product and UX community.

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Education/Experience:

Required

• Bachelor’s degree in design, human-computer interaction, business, or related field.
• 7 years of experience in digital product management, UX strategy, or experience design, ideally within complex, enterprise, or service environments.
• 5+ years of experience leading and developing teams of designers and/or researchers.
• Proven success in defining and executing digital experience strategies at scale.
• Strong understanding of agile software development, product management frameworks, and enterprise data environments.
• Expertise in design and prototyping tools (., Figma, Adobe XD, Sketch).

Preferred

• Master’s degree in HCI, Design, MBA, or related discipline.
• Experience in security services, operations, logistics, or workforce management technology.
• Background in enterprise SaaS or multi-platform ecosystems (web + mobile).
• Champion of accessibility standards (WCAG) and inclusive design principles.
• Knowledge of analytics, behavioral data, and experience measurement frameworks.

Competencies (as demonstrated through experience, training, and/or testing):

• Eloquent and comfortable when delivering presentations
• Ability to work independently
• Strong writing, analytics and critical thinking skills, and even stronger quality of output standards
• Thrive on challenges and readily adapt to an ever-changing security technology landscape
• Excellent planning and organizing skills
• Strong customer and results orientation
• Ability to interact effectively at all levels and across diverse cultures
• Ability to assist in facilitating progressive change
• Thorough knowledge of MS-Office Suite (Word, Excel Advanced, PowerPoint, Access)

Working Conditions and Physical/Mental Demands

• With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:
• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey
• Required ability to handle multiple tasks concurrently
• Computer usage
• Handling and being exposed to sensitive and confidential information
• Regular talking and hearing
• Frequent sitting
• Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling
• Close vision, distance vision, and ability to adjust focus
• Work primarily performed in an office or hybrid environment

Securitas is committed to equal employment opportunity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.