Customer Support Team LeaderVirtualVocations • Grand Rapids, Michigan, United States
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Customer Support Team Leader
VirtualVocations • Grand Rapids, Michigan, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Team Leader.
Key Responsibilities
Drive team performance across key metrics such as CRI, CSAT, Retention, and Expansion
Manage team operations, including attendance, scheduling, and performance monitoring
Collaborate with cross-functional teams to improve processes and enhance customer experience
Required Qualifications
1+ year of experience managing a team in a Support organization
3+ years of overall experience in Customer Support
Analytical mindset with experience in data reporting and insights generation
Experience with Support tools like HubSpot or similar is a plus
Telecom or tech support experience is a plus
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