Quality Specialist

A company is looking for a Temporary Quality Specialist.

Key Responsibilities

Analyze calls, emails, and social media interactions to ensure quality standards are met

Monitor agents and provide feedback based on quality results and customer satisfaction data

Facilitate calibration sessions and town hall meetings to align with client expectations

Required Qualifications

Proficiency in Microsoft Office 365, particularly Excel

Ability to collaborate effectively with team members

Capability to provide constructive feedback to agents

Strong decision-making skills

Ability to work independently