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Service Delivery Manager
Service Delivery ManagerTata Consultancy Services • Worcester, MA
Service Delivery Manager

Service Delivery Manager

Tata Consultancy Services • Worcester, MA
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
  • Supervising desktop management teams to facilitate continual improvements in the desktop environment
  • Collaborating with technical design teams to set standards for software, hardware, and security
  • Making sure that anti-virus updates and patches are applied effectively and promptly
  • Enabling high-level performance benchmarks for access devices, such as PCs, laptops, and mobiles
  • Leadership and management experience.
  • Excellent people and project management skills.
  • Strong communication and presentation skills.
  • Strong analytical and problem-solving skills.
  • Proficiency in leading both physical and virtual teams
  • Operational ability in a diverse, large-scale environment
  • Exceptional customer-facing skills
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
  • Expertise in people management and leadership
  • Strong organizational skills
  • Capacity to train and guide junior team members
  • Ability to manage and prioritize tasks efficiently
  • Solid resource planning and problem-solving
  • Readiness to demonstrate a proactive attitude
  • Excellent verbal and written communication skills
  • Tracking project processes, deliverables, and financials.
  • Preparing and presenting status reports to stakeholders.
  • Good interpersonal skills in managing client.
  • Good coordination with client & offshore team.
  • Team spirit
  • Good written skills
  • Good problem-solving techniques
  • Ability to work with little to no super vision.
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Service Delivery Manager • Worcester, MA

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