Talent.com
Customer Experience Associate
Customer Experience AssociateShepherd Labs Inc. • San Francisco, CA, United States
Customer Experience Associate

Customer Experience Associate

Shepherd Labs Inc. • San Francisco, CA, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

What We Do

Shepherd is a technology-driven Managing General Underwriter (MGU) transforming commercial Property & Casualty insurance for high-hazard industries. Our mission is to make risk frictionless for the builders and operators shaping the physical world - protecting progress from concept through construction and into decades of operation.

We're building the fastest, smartest commercial risk platform, where underwriting expertise, data, and automation work together to deliver :

  • Faster decisions
  • Smarter, more accurate pricing
  • Better risk outcomes

With Shepherd, safety, speed, and quality no longer trade off against one another - they compound. We're not just modernizing insurance products. We're building the risk infrastructure for the next generation of financial services, where technology, underwriting, and partnerships operate in harmony to support the world's most important industries - and the progress they make possible.

Our Investors

To date, Shepherd has raised over $20M from leading investors, including :

  • Spark Capital
  • Costanoa Ventures
  • Y Combinator
  • Susa Ventures
  • Intact Ventures
  • And several others

    • Our Team

    We're a team of technologists and insurance enthusiasts, bridging the two worlds together. Check out our team page to meet some of us!

    The Role

    About You

    We are looking for a motivated and eager individual to join our Customer Experience team who is ready to create impactful customer experiences and do the best work of their career. As a Customer Experience Associate, you'll focus on Client Servicing and Customer Success, working to build customer champions, optimize internal processes, and ensure exceptional end-to-end experiences with Shepherd. This role offers a unique opportunity to be part of a dynamic team and gain exposure to various aspects of our business, including growth, customer service, and process development.

    Responsibilities

    Client Servicing

  • Cultivate and maintain strong relationships with broker partners
  • Manage post-sales account processes to ensure success for partners and Shepherd
  • Own documentation, change management, and ongoing trainings for internal team members

    • Customer Success

  • Expand software offerings with current customers
  • Lead customer demos, onboarding, customer meetings, and quarterly business reviews

    • Customer Experience

  • Enhance our customer journey in important areas such as : partnerships, marketing, operations, and customer service related tasks

    • Process Improvement

  • Identify areas for improvement
  • Propose solutions and collaborate with cross-functional teams

    • You would be a dream candidate if...

  • You are extremely detail-oriented, organized, and concise
  • You are customer centric at core and exhibit this through your work
  • You embrace ambiguity
  • You are adaptable and welcome new challenges
  • You have a strong work ethic, are self-motivated, and have the ability to manage multiple tasks / projects simultaneously in a fast-paced environment
  • You exhibit strong communication skills and emotional intelligence
  • You are excited about process development and innovation
  • Bachelor's degree or equivalent experience
  • You have a minimum of 2+ years of previous experience in customer success, customer service, or operations roles

    • Benefits

    Premium Healthcare

    100% contribution to top-tier health, dental, and vision

    Unlimited PTO

    Flexibility to take the time off, recharge, and perform

    Daily lunches, dinners, and snacks

    We work together, and enjoy meals together too

    SF, NYC, or Dallas-Fort Worth Offices

    Premium office spaces on both coasts with daily lunches provided

    Professional Development

    Access to premium coaching, including leadership development

    401(k) Plan

    Competitive 401(k) plan offered

    Dog-friendly office

    Plenty of dogs to play with and make friends with in the SF office

    [job_alerts.create_a_job]

    Customer Experience Associate • San Francisco, CA, United States

    [internal_linking.similar_jobs]
    Manager In Training

    Manager In Training

    AutoZone • Richmond, CA, US
    [job_card.full_time]
    AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Ple...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Data Entry Product Support - $45 per hour - No Experience

    Data Entry Product Support - $45 per hour - No Experience

    GL Inc. • Vallejo, California
    [job_card.full_time]
    We’re looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Data Entry Product Support - No Experience

    Data Entry Product Support - No Experience

    GLOCPA • Berkeley, California
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Associate Director, Brand Experience

    Associate Director, Brand Experience

    The Clorox Company • Oakland, CA, United States
    [job_card.full_time]
    Clorox is the place that's committed to growth - for our people and our brands.Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can ma...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Echo Tech - $1,825 per week in Menlo Park, CA

    Travel Echo Tech - $1,825 per week in Menlo Park, CA

    AlliedTravelCareers • Menlo Park, CA, US
    [job_card.full_time]
    AlliedTravelCareers is working with FlexCare to find a qualified Echo Tech in Menlo Park, California, 94025!.Certs & Licenses BLS, ARDMS, CCI. Call-off Policy Log in to view.First Offer = Best O...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Experience Associate

    Client Experience Associate

    PNC Financial Services Group • San Carlos, CA, US
    [job_card.full_time] +1
    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers.We work together each day ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Director of Customer Experience

    Director of Customer Experience

    Hazel Health • San Francisco, CA, United States
    [job_card.full_time]
    Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve, learn more here. We’re building the future of pediatric and family mental heal...[show_more]
    [last_updated.last_updated_30] • [promoted]
    WFH - Product Assessments - $25-$45 per hour (No Experience)

    WFH - Product Assessments - $25-$45 per hour (No Experience)

    Online Consumer Panels America • Richmond, California, US
    [filters.remote]
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Experience Associate

    Client Experience Associate

    PNC • San Carlos, CA, US
    [job_card.full_time]
    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers.We work together each day ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Senior Director, Customer Experience & Growth

    Senior Director, Customer Experience & Growth

    Gridware • San Francisco, CA, United States
    [job_card.full_time]
    A leading technology company in San Francisco is looking for a Sr.Director of Customer Experience to build, lead, and scale a cross-functional organization that ensures all customers receive except...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote M&A Associate - AI Trainer ($50-$60 / hour)

    Remote M&A Associate - AI Trainer ($50-$60 / hour)

    Data Annotation • Vallejo, California
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Patient Experience (PX) Advisor - Healthcare

    Patient Experience (PX) Advisor - Healthcare

    PG Forsta • Emeryville, CA, United States
    [job_card.full_time]
    PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understan...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Director, Loyalty Experience, Customer Care & Retail Experience Product Management

    Senior Director, Loyalty Experience, Customer Care & Retail Experience Product Management

    Levi Strauss & Co. • San Francisco, CA, United States
    [job_card.full_time] +1
    Senior Director, Loyalty Experience, Customer Care & Retail Experience Product Management page is loaded## Senior Director, Loyalty Experience, Customer Care & Retail Experience Product Managementl...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Enterprise Client Executive

    Enterprise Client Executive

    Itron, Inc. • Berkeley, CA, United States
    [job_card.full_time]
    Itron is innovating new ways for utilities and cities to manage energy and water.We create a more resourceful world to protect essential resources for today and tomorrow. As a member of the Americas...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Benefits Customer Service Coordinator (50k-90k per year)

    Benefits Customer Service Coordinator (50k-90k per year)

    Professional Careers • Vallejo, California
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Experience Associate

    Customer Experience Associate

    VirtualVocations • Oakland, California, United States
    [job_card.full_time]
    A company is looking for a Customer Experience Associate - Remote.Key Responsibilities Schedule customers for collision repair and estimate appointments following established procedures Handle a...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Deal Data Technology & Analytics, Experienced Associate

    Deal Data Technology & Analytics, Experienced Associate

    PwC • San Francisco, CA, United States
    [job_card.full_time]
    Deal Data Technology & Analytics, Experienced Associate.Deal Data Technology & Analytics, Experienced Associate.At PwC, our people in Deals, M&A – data and analytics focus on leveraging data to dri...[show_more]
    [last_updated.last_updated_30] • [promoted]
    In-Home Product Tester – No Fees, No Experience, $25-$45 / hr

    In-Home Product Tester – No Fees, No Experience, $25-$45 / hr

    OCPA • Ladera, California, us
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]