Director, Business Insights (PL Claims)

Director, Business Insights

If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

Purpose and Goals

• Lead a team of Business Insights professionals focused on claims business lines, ensuring consistent delivery of high-quality insights and recommendations.
• Translate complex data into strategic guidance for leadership, influencing business direction and performance.
• Champion the development and adoption of analytics tools, dashboards, and performance frameworks across claims.
• Collaborate with cross-functional analytics leaders to integrate insights into broader transformation initiatives.
• Maintain a forward-looking view of industry trends, emerging risks, and innovation opportunities.

Key Responsibilities

Skills & Competencies

Experience Requirements

Job Description Summary

We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, analytical aptitude, and collaboration. If you thrive in a busy, engaging work environment, we want to know more about you! As a Director, Business Insights, you'll lead a team responsible for extracting and manipulating internal and external data through R / SAS / SQL / Python, performing diagnostic and inferential analysis, investigating complex business concerns using data, technical techniques, analysis or visualization techniques, and communicating key findings to business partners. Your focus will be for your team to maximize and effectively communicate insight gained from internal and external data to ensure that business executives are making decisions in an optimally informed way. And we'll count on you to establish, grow, and evolve relationships with the business to maximize effectiveness.

Key Responsibilities :

May perform other responsibilities as assigned.

Reporting Relationships : Reports to Associate Vice President and leads team of Business Insight professionals.

Typical Skills and Experiences

Education : Undergraduate studies in computer science, management information, business, mathematics or related field with post-graduate studies preferred.

Experience : Typically, 10 or more years of experience in data extraction, data manipulation, prescriptive analysis, and data visualization. Experience with advanced statistical techniques such as predictive analytics. Detailed experience with data-extraction problem solving; working with large structured and unstructured data sets and databases to build understandable and relevant measures. Leadership experience required. Professional experience in insurance, financial services or a related industry preferred.

Knowledge, Abilities and Skills

Ability to lead various financial and operational analysis projects. Advanced knowledge of business policies and procedures, customer service concepts and practices. Demonstrated understanding of and working knowledge to build and maintain ad hoc and standard analyses, including data visualization, predictive modeling and business intelligence tools. Ability to conduct extraction of data for functional and operational measurement. Strong communication skills for interactions with others. Ability to understand business processes and the data produced by them. Ability to understand functional and operational measurement needs, analyze data requests, and interpret business problems into solutions. Ability to work under tight time constraints. Capable of developing distinctive and understandable data visualizations.

Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager's leader and Human Resources Business Partner.

Values

Regularly and consistently demonstrates Nationwide Values.

Job Conditions

Overtime Eligibility : Not eligible (Exempt)

Working Conditions : Normal office environment. Occasional travel, nonstandard or extended work may be required based on project needs.

ADA : The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.