Pediatric Community Health Worker - ONSITE & IN THE FIELD

General Description

The Pediatric Community Health Worker (CHW) will provide care coordination, health education and navigation, and resource referral services that are medically necessary for HPSM's infant and toddler members, as well as family members. This includes connecting members to primary care providers, addressing social determinants of health (SDOH), and providing or coordinating access to other needed services to improve members' physical and mental health. The CHW will act as a liaison collaborating directly with primary care offices, social services, and the community to facilitate access to services and improve the quality, health equity, and cultural competence of service delivery. The CHW will play a critical role in improving the health and well-being of members by using their knowledge of the member's community and common lived experiences. This is an in-person, field-based position that requires employees to travel from the HPSM office to member's homes and other locations (e.g., medical office, county offices, etc.) mostly within San Mateo County.

Qualifications

The following represents the typical way to achieve the necessary skills, knowledge and ability to qualify for this position :

Education and Experience

• CHW certification or experience pathway (at least 2,000 working hours as CHW or case manager). If experience pathway, candidate must obtain CHW certification within eighteen (18) months of hire.
• Associate or bachelor's degree in justice or social services (e.g. public health, psychology, social work, sociology) with at least 1 year providing direct services to a Medi-Cal population, families, or in a field-based setting required.
• Must have relevant lived experience that connects the CHW to the served population. This includes, but is not limited to, incarceration, military service, pregnancy, disability, foster care, homelessness, mental health conditions, substance use disorders or surviving domestic or intimate partner violence and exploitation. Lived experience may encompass shared race, ethnicity, sexual orientation, gender identity, language, or cultural background with one or more groups in the community for which the CHW is providing services.
• A valid CHW certificate must include completion of a curriculum that attests to demonstrated skills and / or practical training in the following areas : communication, interpersonal and relationship building, service coordination and navigation, capacity building, advocacy, education and facilitation, individual and community assessment, professional skills and conduct, outreach, evaluation and research, and basic knowledge in public health principles and social drivers of health (SDOH), as determined by the Supervising Provider. Certificate programs must also include field experience as a requirement.

Skills

Knowledge

Abilities

Licensure / Certifications

Driving

Duties & Responsibilities

Essential Functions

Case Management

Care Plan Implementation

Community Liaison

Data & Reporting

Secondary Functions