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Senior Service Advisor
Senior Service AdvisorSwickard Auto Group • Gresham
Senior Service Advisor

Senior Service Advisor

Swickard Auto Group • Gresham
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Type Full-time Description

  • 1+ years of previous Service Advisor Experience required
  • Veterans encouraged to apply

The Service Consultant is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process.

Responsibilities :

  • Own the guest experience from check-in to follow-up, building trust through clear, honest communication.
  • Write accurate service orders by identifying concerns, performing basic inspections or road tests when needed, and documenting approved work.
  • Present repair recommendations clearly , explaining options, timelines, and costs in plain language and securing authorization.
  • Serve as the bridge between guests and technicians , ensuring concerns are understood and repairs are done right the first time.
  • Manage workflow and expectations , tracking vehicle progress and keeping guests informed throughout the repair process.
  • Review completed work and invoices with guests, explaining repairs performed and future service needs.
  • Support efficient service operations , including parts coordination, accurate billing, and adherence to safety and shop standards.

    • Qualifications :

  • Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
  • Strong understanding of automotive terminology and mechanical principles.
  • Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
  • Customer service focuses on building trust and rapport.
  • Ability to actively listen, identify customer needs, and address concerns effectively.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Proficient in computer skills and dealership management software (DMS).
  • Ability to work independently and as part of a team.
  • A valid driver's license may be required.

    • Physical Requirements

  • Standing and Walking : Service advisors often spend significant time on their feet, walking around the dealership, interacting with customers, and inspecting vehicles.
  • Sitting : There may be periods of sitting, such as during customer meetings or paperwork.
  • Reaching and Bending : Service advisors may need to reach into vehicles to inspect damage or point out features.
  • Lifting : Occasionally, there might be a need to lift or move documents, brochures, or other materials.

    • Benefits of Working at Swickard :

  • Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
  • Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
  • Ongoing training and support
  • We are an Equal Opportunity Employer and value diversity and inclusion at our company.

    • Competitive benefits package :

  • Insurance : medical, dental, vision, life and pet insurance
  • Optional disability coverage
  • 401k plan – invest in your future!
  • PTO and paid Holidays

    • About Us

  • We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
  • We’re a hospitality company that happens to sell cars, parts, and service.
  • We are a team. Everyone plays a role in our success.
  • Culture : Our culture is defined by a few core principles : We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
  • Highline Brands : Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
  • We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

    • Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

    Salary Description $50K - $120K per year

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