FOH Manager

Job Description

Job Description

Job Description : Job Summary : The FOH Manager is responsible for day-to-day supervising of junior management, and non-management associates, assigning specified work to non-management associates, focusing on store level operation performance, coaching and developing Assistant Managers, Shift Supervisors and other non-management associates and performing all other responsibilities as directed by the business or assigned ManagementWork StyleIntegrity — Job requires being honest and ethical

Dependability — Job require?s being reliable, responsible, and dependable, and fulfilling obligations.

Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.

Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.

Adaptability / Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Initiative — Job requires a willingness to take on responsibilities and challenges

Task

• \tMonitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
• \tMonitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
• \tCount money and make bank deposits.
• \tInvestigate and resolve complaints regarding food quality, service, or accommodations.
• \tCoordinate assignments of service personnel to ensure economical use of food and timely preparation and service.
• \tSchedule, order and receive food and beverage service, checking delivery contents to verify product quality and quantity.
• \tMonitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
• \tSchedule staff hours and assign duties.
• \tBook private events, coordinate reservations and guest accommodations.
• \tDevelop internal events and promotional items, events and activities.
• \tEstablish standards for personnel performance and customer service.
• \tPerform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
• \tKeep records required by government agencies regarding sanitation, and food subsidies when appropriate.
• \tOrganize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining facility.Detailed Work Activity Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

o\tDetermine food or beverage costs

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

o\tIdentify training needs

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

o\tAssign work to staff or employees

o\tEvaluate performance of employees or contract personnel

o\tOrient new employees

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

o\tEnsure the safety of patrons, volunteers and staff through the proper implementation and enforcement of emergency procedures.

o\tPlan for entertainment or dining activities

o\tCoordinate FOH requirements for special events such as festivals, award ceremonies and internal social events

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

o\tProvide customer service

o\tEnsure adequate advertising through display unit, brochures and posters in lobby for upcoming events

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

o\tConduct or attend staff meetings

o\tKeep current calendar in outlook for Front of House parties of 20 or greater

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

o\tResolve customer or public complaints

o\tResolve personnel problems or grievances

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

o\tUnderstand government alcoholic beverage service regulations

o\tUnderstand government health, hotel or food service regulations

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

o\tCoordinate and ensure the smooth operation of the Front of House

o\tCoordinate the use of the lobby for receptions including set up, decoration, food preparation and clean up

o\tCoordinate banquets, meetings or related events

o\tDirect and coordinate food or beverage preparation

o\tOversee execution of organizational or program policies

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

o\tDetermine reasonable prices

o\tDetermine the quality of food or beverages

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

o\tFollow nutritional practices

o\tUse facility management techniques

o\tUse government regulations

o\tUse health or sanitation standards

o\tUse knowledge of food handling rules

Documenting / Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic / magnetic form.

o\tPrepare Front of House manager’s reports nightly including house counts, deposits, lost and found and patron’s feedback.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in the front of house.

o\tHire, discharge, transfer or promote workers

o\tInterview job applicants

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

o\tMonitor dining facility operations to ensure regulation

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

o\tschedule employee work hours

o\tschedule restaurant reservations

o\tschedule special events, promotional nights and events

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

o\tconduct nutritional or food programs

o\tfill out business or government forms

o\tmaintain records, reports, or files

o\tprepare required government reports

o\tprepare safety reports

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Selling or Influencing Others — Convincing others to buy merchandise / goods / services or to otherwise change their minds or actions.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

o\tExamine expenditures to ensure activities are within budget

o\tManage finances for institutional food service

o\tMonitor operational budget

o\tPurchase food or beverages

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

o\tInvestigate customer complaints

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

o\tInspect facilities or equipment for regulatory compliance

o\tOversee work progress to verify safety or conformance to standards

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

o\tPrice items on menu

Assisting and Caring for Others — Providing personal assistance, emotional support, or other personal care to others such as coworkers or customers.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

o\tAnalyze menus

o\tAnalyze recipes

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

28.00 - 30.00