Principal Product Designer - Map Viewer

Overview

Join Esri’s Product Design team as a Principal Product Designer, where you’ll lead the design vision for ArcGIS Map Viewer, our flagship web‑mapping application used to explore, analyze, and communicate spatial data. Map Viewer empowers users to tell compelling stories, answer complex questions, and solve real‑world problems through interactive maps. In this role, you’ll drive strategic design initiatives, mentor designers, and collaborate across disciplines to shape the future of mapping experiences in ArcGIS Online.

Responsibilities

Individual Contributor Responsibilities

Lead the end‑to‑end design strategy for Map Viewer, aligning user needs, business goals, and technical feasibility across multiple teams and product lines

Drive cross‑functional collaboration with developers, product managers, researchers, and stakeholders to define and deliver mapping experiences using participatory and iterative design techniques

Coordinate with stakeholders to identify requirements and specifications for the development of new and established features

Develop personas, user journeys, information architecture diagrams, wireframes, visual design, and prototypes

Identify enhancements to product designs by conducting user research (usability testing, surveys, customer interviews, and more) with prototypes and fully developed projects

Develop and present holistic design solutions that address business, brand, and user requirements

Ensure accessibility, inclusivity, and usability are embedded in all design work, advocating for WCAG 2.1 / Section 508 compliance

Effectively communicate conceptual ideas, design rationale, and the specifics of the user‑centered design process to cross‑functional teams

Design Leadership & Process Responsibilities

Champion user‑centered design across the organization by defining experience principles and advocating for design excellence

Establish and evolve design systems and patterns in partnership with the design system team to ensure consistency and efficiency across the ArcGIS platform

Influence product direction by identifying opportunities for innovation, shaping product roadmaps, and contributing to strategic planning

Mentor and guide other designers, fostering growth through design critiques, coaching, and thought leadership

Work with leadership and stakeholders to suggest and implement improvements for team processes, including change management strategies that support scaling and sustainability

Stay ahead of industry trends, bringing fresh thinking and best practices to elevate the design discipline at Esri

Requirements

8+ years of experience designing complex, enterprise‑grade web applications, preferably in SaaS or GIS‑related domains

Proven track record of leading strategic design initiatives and delivering impactful outcomes across multiple teams or products

Expertise in Figma, design systems, and component‑based design workflows

Deep understanding of accessibility standards (WCAG 2.1 / Section 508) and experience embedding accessibility into design and development processes

Strong portfolio showcasing strategic thinking, elegant design solutions, and measurable impact

Exceptional communication and storytelling skills, with the ability to influence and inspire across disciplines and levels

Experience conducting and applying user research to inform design decisions

Demonstrated ability to navigate ambiguity, prioritize effectively, and drive alignment across diverse stakeholders

Bachelor’s degree in human‑centered design, HCI, interaction design, or related field

Recommended Qualifications

Master’s degree in human‑centered design, HCI, interaction design, or related field

Total Rewards

Esri’s competitive total rewards strategy includes industry‑leading health and welfare benefits : medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit‑sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

Base salary range : $125,528 — $203,840 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e‑mail address.

Esri Privacy : Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

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