Client Support Specialist

Job Description

Job Description

Benefits :

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Hours : Monday Friday, 8 : 00 AM 5 : 00 PM CST

Location : Springfield, MO | Remote (Work-from-Home) position. Equipment will be provided once in-office training is complete.

At Parmele Disability Advocates, we are passionate about our work, knowing that every day we make a positive difference in the lives of our clients. If you are looking for a rewarding career where your contributions truly matter, we want you on our team!

Position Overview :

We are looking for a full-time Client Support Specialist to join our growing team. This role is the heart of client communication providing vital administrative support and compassionate guidance to individuals during some of the most challenging times in their lives.

You will act as a bridge between clients, our firm, and the Social Security Administration (SSA), ensuring accurate case tracking, timely communication, and exceptional client service.

Key Responsibilities

• Serve as a professional liaison between clients and the Social Security Administration (SSA)
• Respond to client inquiries with empathy, clarity, and professionalism
• Collect and document case information accurately and efficiently
• Track deadlines and prepare timely correspondence
• Maintain and update case files in our system with precision
• Perform administrative tasks to support effective case management
• Collaborate with internal teams to ensure smooth client experiences
• Assist with additional duties as needed to support clients and the firm

Qualifications

• Prior customer service experience required
• Excellent written and verbal communication skills
• Strong ability to work independently and manage multiple priorities
• Detail-oriented with strong organizational and time management skills
• Calm, composed, and professional under pressure
• Self-motivated team player with a positive attitude
• Critical thinker with strong problem-solving abilities

Why Join Us?

At Parmele, we believe that every role is essential to the success of our clients' cases. Youll join a team that values empathy, precision, and teamwork. If you're passionate about helping others and thrive in a structured, mission-driven environment, wed love to hear from you.

Flexible work from home options available.