Digital Retention Manager, Churn Prevention

Position Overview

Join our team to spearhead digital retention churn prevention efforts within Autodesk's growing digital business. You'll be a key member of the team with the mission of digital transformation at Autodesk. You'll help us enhance customer experiences, improve digital self-service, and contribute directly to conversion, renewal rates, and financial targets. Reporting to the Director, eCommerce Innovation, you'll collaborate with multiple teams on a global scale.

Responsibilities

Develop strategies and experiences to bolster retention, prevent churn, and rescue at-risk customers across the paid customer journey

Lead digital efforts within + / - 90 days of expiration, to maintain paid subscribers by optimizing self-service experiences for renewal checkout, auto-renew settings, payment options, and resubscriptions

Optimize for "last mile" saves and late renewals through programs, tests, and cross-team marketing initiatives to meet our financial targets and enhance customer experiences, overseeing implementation across teams

Develop strategies for hand-offs to customer support, sales or customer success for high-value at-risk customers across the digital journey

Improve the subscription cancellation experience to offer alternative retention paths and offers to build trust and loyalty with our customers

Synthesize qualitative and quantitative data to define market requirements, prioritize needs, create success definitions, and collaborate with technical teams to build and launch compelling subscription management "products"

Tailor digital subscription management experiences for different customer segments and personas, ensuring an understanding of their desired outcomes

Produce reports and presentations for stakeholders and leadership, being a subject matter expert for our digital retention and self-service initiatives

Minimum Qualifications

5+ years' experience in digital, product, or eCommerce marketing in B2B or SaaS companies

Excellent visual presentation skills, with experience influencing within a matrixed organization

Proven track record in stakeholder management, project management, and communication

Ability to align to strategic objectives by using qualitative and quantitative analytics

Experience developing and continually optimizing retention programs

Proficiency in programs such as Microsoft Word, PowerPoint, and familiarity with collaboration tools like Zoom, Slack, Microsoft Teams, Asana, Mural, and Figma

Experience working globally and / or in the technology industry with the ability to work independently

This is a remote position, with limited travel required

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $94,500 and $163,020. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity