Service Representative

Service Representative

Handle customer inquiries, requests, complaints, and other general feedback.

Are usually the first point of contact with the company's customers.

Are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers.

Listen and respond to customers needs and concerns.

Provide information about products and services.

Take orders, determine charges, and oversee billing or payments.

Review or make changes to customer accounts.

Handle returns or complaints.