Client Service Specialist

Are you a friendly persuasive person Do you love to move fast and juggle several projects Are you known for producing excellent polished work Do you enjoy ensuring that every client has a completely positive experience If so we may have the perfect role for you to achieve your professional goals alongside other proven winners.

The Client Service Specialist is the primary bank / brand ambassador who is often the first contact in the bank or over the phone. Performs retail branch duties process transactions efficiently professionally and accurately; identifies customer needs; promotes bank products and services; maintain and accurately balances teller cash drawer or recycler; open and close all depository accounts; assist with night depository vault and ATM duties. Adhere to all bank established policies procedures and overall banking / compliance regulations. Demonstrate a positive working environment with a can-do and collaborative focus which fosters our Mission Vision and growth plans.

ESSENTIAL OBJECTIVES / FUNCTIONS & RESPONSIBILITIES / DUTIES

• Answer main bank number or greet clients prospects or vendors in person. Refer to other bank personnel as needed to provide extraordinary service.
• Proficiently performs basic transactions and tasks including but not limited to :

Accept and process deposits withdrawals transfers check cashing loan payments and advances. Ensure proper Customer Identification (CIP) and Bank Secrecy (BSA) procedures are followed.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential responsibility / duty satisfactorily. The requirements listed below are representative of the knowledge skills and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions .

EDUCATION AND / OR EXPERIENCE

LICENSE(S) OR CERTIFICATES

KNOWLEDGE SKILLS AND ABILITIES

PHYSICAL DEMANDS (i.e. travel sit-ability lifting operating office equipment etc.)

TECHNOLOGY AND EQUIPMENT

SUPERVISORY RESPONSIBILITIES

Required Experience :

IC

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1