Network Operations Center Technician

The Network Operations Center (NOC) Technician is responsible for monitoring, supporting, and maintaining enterprise IT infrastructure, including network, server, and telecommunications environments. This role focuses on incident identification, escalation, system reliability, and continuous operational improvement.

• Proactively monitor network, server, and telecommunications infrastructure

• Identify, document, and escalate alerts, incidents, and issues requiring urgent action

• Monitor and review data backups to ensure system reliability

• Create, update, and distribute operational and performance reports

• Maintain and contribute to an internal IT knowledge base

• Ensure compliance with established IT guidelines, processes, and policies

• Maintain, troubleshoot, and repair infrastructure hardware and software

• Assist with patch management activities

• Install and configure computer hardware and related components

• Identify, recommend, and implement process and operational improvements

• Associates degree in Information Technology, Computer Systems, or equivalent related experience with a focus on systems infrastructure

• 3+ years of experience supporting IT infrastructure, including server administration, support, and implementation

• 3+ years of experience with virtualization, security, networking, databases, and storage technologies

• Ability to thrive in a collaborative, team-based environment

• Strong verbal and written communication skills