Pet Health Center Front Desk

Department

website hospital-and-primary-care / Posting Type External Retirement Plan TRS Employment Type Employee Benefits Eligibility Benefits Eligible Full / Part time Full Time Work Schedule Additional Schedule Information Monday-Friday, 8a-5pm. Advertised Salary Commensurate with Experience Posting Date / / 5 Open until filled Yes Closing Date Proposed Starting Date / / 5 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@ ). USG Core Values Statement The University System of Georgia is comprised of our institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2..1.2 and can be found online at policymanual / section8 / C / #p8.2._personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at policymanual / section6 / C3 . Position Information Classification Title Clinic Receptionist I FLSA Non-Exempt FTE 1. Minimum Qualifications

High school diploma or equivalent

Preferred Qualifications -Front Desk experience in an animal care setting.

• Proven experience handling a cashier function while answering phones and assisting clients simultaneously. Position Summary This incumbent is responsible for greeting, receiving, and checking in clients of the Pet Health Center. Accurately collect and process daily monetary transactions for PHC clients, and reconcile at end of shift. Maintain records of patients and clients in Vetview so information is always precise and updated. Answer phones and route messages appropriately. Retain knowledge of PHC services, as well as the Veterinary Teaching Hospital, so information can be provided when clients make inquiries. Process and deliver client messages to medical staff and students to ensure communication flows efficiently. Provide leadership and constructive training to all staff of the front desk administrative area. Support all PHC services by retaining clients and developing new ones with self-motivated customer service. Work with Practice Manager of PHC to improve and expand client service. Perform related work and other general clerical tasks. Knowledge, Skills, Abilities and / or Competencies
• Dynamic personality and exceptional customer service skills.
• Detail-oriented, well- organized, and have excellent multi-tasking capabilities.
• Ability to establish and maintain effective working relationships with DVM Students, Faculty , fellow staff members, management and the general public.
• Exceptional written and verbal communication skills.
• Committed to being professional and courteous when dealing with clients and patients.
• Flexibility and willingness to go ‘above and beyond’ for client satisfaction.
• Considerable skill in creating and implementing training manuals to maintain knowledge management with staff, current and future.
• Reliable and dependable.
• Consistently set expectations and meet / exceed those expectations for external and internal clients. Extensive knowledge of modern office practices, procedures, and equipment.
• Accomplished in the operation of computers, email, fax, multi-line phone, and Microsoft Office including Outlook, Excel and online forms in Google.

Physical Demands

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website . Duties / Responsibilities Duties / Responsibilities

Percentage of time Duties / Responsibilities

Percentage of time Duties / Responsibilities

Percentage of time Duties / Responsibilities

Percentage of time

Contact Information

Recruitment Contact Contact Details For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name Sonya Lane Recruitment Contact Email slane@ Recruitment Contact Phone