Help Desk Specialist (Contractor)

About this opportunity :

Are you a tech-savvy problem solver who thrives on helping others? If so, Freenome is looking for an experienced Help Desk Specialist to join their dynamic Information Technology Team! This opportunity offers the chance to make a meaningful impact in one of the most progressive healthcare organizations today. As part of this role, you will use your IT expertise and tenacity when diagnosing complex customer issues with computer systems, networks, hardware or software. You are also responsible for responding promptly to queries as well as implementing solutions that ensure optimal performance. Put simply - if it relates to Helpdesk then you're the person our team needs! Don't miss out on joining us at Freenome where we're revolutionizing early cancer detection through advanced technology products and services.

This will be a 3 month contract assignment working onsite Mon-Fri from 9am - 5pm.

What you'll do :

• Provide primary support for Corporate devices and systems issues / requests, and ensure all IT incidents and requests are prioritized and resolved in a timely and professional manner within SLA guidelines
• Perform onsite troubleshooting through diagnostic techniques and pertinent questions
• Create and manage user accounts, permissions, and access controls
• Create step-by-step training material and documentation with screenshots for clients and colleagues
• Install and manage lab related software and licenses
• Setup workstations, servers, and other hardware components
• Work through the problem-solving process with customers, empowering them to do the same in the future
• Proactive on identifying and reporting potential problems before an incident is reported
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), conference room systems and other systems
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in our ticketing system
• Follow-up and update customer status and information
• Collaborate with Network and System Administrator to develop and maintain solutions in a regulated environment
• Provide onsite meeting support (Zoom and AV systems) for large and important meetings
• Maintain comprehensive documentation for configurations, troubleshooting steps, and routine procedures
• Coordinate and execute seamless hardware and software upgrades in collaboration with cross-functional departments, ensuring zero disruption to laboratory operations

Must haves :

Nice to haves :

Additional information :

Contractors may be hired through a third-party provider and will be considered contingent workers. We invite you to check out our career page @ freenome.com / job-openings / for additional company information.

Freenome is proud to be an equal opportunity employer and we value diversity. Freenome does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Applicants have rights under Federal Employment Laws.

#LI-ONSITE