Client Support Specialist

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Job Type

Full-time

Description

Our Billings, Montana office is currently seeking Client Support Specialists.

POSITION SUMMARY :

The Client Support Specialist plays a vital role in delivering compassionate, high-quality service while supporting both the Intake and Litigation departments. This position requires adaptability to meet evolving needs and includes responsibilities such as responding to client inquiries, conducting intake interviews, verifying eligibility, completing client questionnaires, retrieving and organizing documentation, and guiding clients through legal processes with clarity and care.

KEY RESPONSIBILITIES :

• Respond to incoming calls and messages, ensuring clients feel heard, respected, and supported.
• Conduct interviews and complete intake forms to gather and verify client information.
• Determine client eligibility based on established criteria.
• Clearly explain legal processes and resources.
• Facilitate timely completion of contracts and forms, including obtaining required signatures.
• Provide ongoing reassurance to clients to maintain trust and satisfaction.
• Follow up to ensure all documentation and required steps are accurately completed.
• Maintain adherence to company standards and intake procedures for consistent service quality.
• Identify and suggest improvements to enhance client experience and operational efficiency.
• Collaborate with intake or litigation support team and management to achieve performance goals.
• Participate in regular training sessions to stay informed on campaigns and procedures.
• Perform other tasks as required by management, ensuring a flexible approach to various needs.

KEY SKILLS :

MINIMUM QUALIFICATIONS :

PHYSICAL REQUIREMENTS :

The physical demands are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS :

The company offers a comprehensive benefits package including :

DISCLAIMER :

This is not meant to be an all-inclusive list of duties and responsibilities for this position but constitutes a general definition of the position's scope and function.

EQUAL OPPORTUNITY EMPLOYER :

We are an equal opportunity employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.

If you require a reasonable accommodation to complete the application or interview process, please contact us at dl-human-resources@caseopp.com .