Software Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

• Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit Testing, etc.).
• Work with product owners to understand detailed requirements and own your code from design to delivery—covering implementation, test automation, and continuous improvement of high-quality software.
• Design software that is intuitive, extensible, and customizable to meet customers’ unique needs.
• Collaborate in the design and development of new products and features while continuously enhancing our existing Security Operations product suite, including Security Incident Response and Vulnerability Management.
• Partner closely with cross-functional teams to deliver fullstack solutions, balancing backend logic and performance with front-end usability and design.
• Interface directly with customers along with PM to understand use cases, troubleshoot issues, and ensure that delivered solutions align with customer needs and expectations.
• Contribute to establishing strong engineering foundations for a growing team; as a founding team member, you will help shape the technical direction and culture.
• Work on projects requiring GCC (Government Community Cloud) access and handle U.S. soil cases, collaborating with primarily U.S.-based customers and stakeholders

Qualifications

To be successful in this role, you have:

• 4–5 years of experience as a Full-stack Software Engineer with strong coding experience in Java (or a similar OO language) and JavaScript.
• Hands-on expertise with modern front-end frameworks such as Angular, React, or Vue.
• Solid understanding of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations.
• Proven ability to build reusable components and scalable architectures for enterprise-level applications.
• Working knowledge of software development tools such as IDEs, debuggers, build tools, source control, profilers, and Unix/system administration tools.
• Analytical mindset with excellent design and problem-solving skills.
• Experience or strong interest in cybersecurity, particularly within Security Operations, Security Incident Response, or Vulnerability Management, is a significant plus.
• Demonstrated ability to leverage or critically assess AI integration into development workflows, automation, or problem-solving processes.
• Excellent communication and collaboration skills to engage effectively with internal teams and external customers.
• A passion for clean, maintainable code and delivering customer-centric engineering solutions.
• U.S. Citizenship required due to the nature of work involving GCC access and U.S.-based customer environments.

FD21

For positions in this location, we offer a base pay of $111,200 - $172,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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