Customer Service Representative

Job Full Description

Express is seeking call center representatives in their retention department. Employees will be reaching out to students who have fallen off their courses to get them back on track.

• Placing outbound calls to students utilizing a dialer system
• Confirming their last date of attendance
• Provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving students, offering assistance and support to login and complete coursework.
• Call students to inform them about their graduation next steps
• Guide callers through troubleshooting, navigating the education site or using the products or services
• Review student accounts, providing updates and information regarding courses and finances
• Collaborate with other call center professionals to improve customer service

This opportunity provides a fun environment with snacks, a ping pong table and a team-oriented support system. We are looking for candidates who enjoy being on the phone all day supporting people succeed and enhance their life by finishing their education goals.

Full-Time M-F

Temp to hire

Once you go on direct with the company, you will receive a pay increase, you will receive 401K with company match, medical, vision and dental insurance, vacation time and paid holidays.

Please apply with your resume for immediate consideration for the opportunity!

Mesa, AZ
2105
849 North Dobson Road
Suite 107
Mesa, AZ 85201