System Administration AnalystVirtualVocations • Spokane, Washington, United States
[error_messages.no_longer_accepting]
System Administration Analyst
VirtualVocations • Spokane, Washington, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a System Administration Analyst to manage workforce management tools and systems.
Key Responsibilities
Administer, configure, and maintain workforce management systems
Manage system access, security roles, and permissions in compliance with policies
Troubleshoot technical issues and partner with vendors for resolutions
Required Qualifications
Minimum 3+ years of experience with Verint as a desktop Administrator or Data Analyst
Experience with WFM tools such as Intradiem, Genesys, and DPA
Extensive knowledge of Microsoft Excel for data mining and reporting
Knowledge of telephony, IVR, and ACD routing
Equivalent work experience may substitute for educational requirements
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