Operations and Training Specialist

A company is looking for a Sr. Operations and Training Specialist.

Key Responsibilities

Facilitate training for the CX Solutions department, including onboarding and ongoing development

Oversee the intake and assignment of customer disputes to ensure timely resolution

Collaborate with cross-functional teams to optimize processes and enhance the customer experience

Required Qualifications

Bachelor's degree or equivalent education; post-graduate coursework preferred

5+ years of relevant work experience in customer success, project management, or training

Strong proficiency with Google Suite, Excel, PowerPoint, and Salesforce knowledge preferred

Ability to work independently and manage multiple deadlines in a fast-paced environment

History of fostering a collaborative team environment