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IT Program Manager
IT Program ManagerUniversal Technical Institute • Phoenix, AZ, United States
IT Program Manager

IT Program Manager

Universal Technical Institute • Phoenix, AZ, United States
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  • [job_card.full_time]
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Overview

The IT Program Manager provides strategic leadership across multiple interrelated IT projects within enterprise programs. This role manages program resources, budgets, risks, cross-functional dependencies, and ensures delivery of integrated solutions that support long-term business value. The IT Program Manager leads governance structures, facilitates executive stakeholder engagement, and oversees change management and benefits realization across the program lifecycle.

Pay Range : $108,000 - $150,000

What We Offer :

  • Tuition Waiver : Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
  • Paid Time Off : Competitive paid time off programs for employees (Vacation, Sick, Flexible)
  • Retirement Matching : 50% match on the first 6% of your contributions after 90 days
  • Paid Parental Leave : 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
  • Competitive Insurance : Health, vision, and dental coverage for you and your dependents
  • Pet Insurance : Competitive coverage for your furry family members through ASPCA
  • Health Plan Enrollment : Eligibility starts first of the month following completing one full month of employment

Responsibilities

  • Define and drive program vision, ensuring alignment with enterprise strategy and long-term business goals
  • Lead planning and execution of enterprise programs composed of multiple related IT projects, ensuring delivery on time, within scope, and within budget
  • Establish and monitor KPIs and OKRs to evaluate program success and inform strategic adjustments
  • Influence executive decision-making by providing insights on program performance, risks, and opportunities
  • Lead governance structures and steering committees to ensure strategic alignment and stakeholder engagement
  • Oversee change management and communication strategies across program initiatives
  • Ensure benefits realization and post-implementation value tracking
  • Coordinate internal resources and third parties / vendors to allocate resources efficiently across various projects
  • Review technical developments and work with teams to develop viable solutions to challenges encountered during project execution
  • Develop integrated program plans and manage program budgets, timelines, risks, and interdependencies
  • Prepare and present program status reports and dashboards to senior leadership
  • Other duties as assigned

    • Qualifications

    Education / Experience :

  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field (required)
  • Master's degree (preferred)
  • Ten (10) years of experience in IT program and project management, including enterprise-level initiatives (required)
  • Experience in management of complex, cross-functional IT initiatives
  • Expert understanding of Program Management, and Adaptive Project Management methodologies as well as agile frameworks and ways of working

    • Licenses / Certifications :

  • PMP Certification (Required)
  • PgMT Certification (preferred)
  • Valid, state-issued driver's license (required)

    • Program Planning & Design Coordination

  • Establish the IT Build-of-Materials (BOM) and standards package (network, Wi-Fi, cabling, MDF / IDF, classroom AV, digital signage, security integrations) and ensure it is incorporated into the project design documents (schematic design, DD, CD).
  • Produce IT construction phasing plans and milestones synchronized with the GC schedule (e.g., long-lead equipment procurement, rough-in, cable pulls, device install, SAT / commissioning).
  • Create a risk register specific to construction programs (supply chain, lead times, site access, power readiness, AHJ inspections) with mitigation and contingency plans.

    • Procurement & Financial Management

  • Own the IT construction budget (CapEx / OpEx), including cost tracking by building / phase, change-order review, and monthly earned-value reporting (PV / EV / AC).
  • Ensure warranty, spares, and lifecycle planning (refresh cycles; support models) are captured before handover.

    • Construction Execution & Site Readiness

  • Lead weekly IT-GC coordination meetings ; align IT tasks to look-ahead schedules; resolve field issues (pathways, penetrations, mounting, power / data drops) rapidly.
  • Manage vendors performing structured cabling, network installs, classroom AV integration , endpoint staging / imaging, and application enablement; enforce QA checkpoints.
  • Coordinate cutover plans (network activation, security systems integration, classroom tech commissioning) with Facilities, Security, and Academic units.

    • Testing, Commissioning & Handover

  • Define and execute Site Acceptance Test (SAT) scripts per room type (Wi-Fi heat maps, AV signal paths, audio intelligibility, camera coverage, device manageability).
  • Produce As-Built documentation (updated drawings, device inventories, IP addressing, configs, rack elevations, wiring schedules) and store in the CMMS / ITSM knowledge base.
  • Lead training & change management for faculty / staff (quick-start guides, micro-videos, helpdesk readiness, first-week hypercare). [IT Program...121-142302 | Word]

    • Governance & Stakeholder Management

  • Operate a Program Steering Committee (Facilities, Academics, Security, Finance, IT) with dashboards on schedule, budget, risks, and decisions. [IT Program...121-142302 | Word]
  • Ensure compliance with code and standards (ADA / assistive listening, fire / life safety clearances for AV mounts, low-voltage labeling, cybersecurity baselines).

    • Operational Readiness & Post-Occupancy

  • Stand up hypercare : accelerated incident response, on-site IT presence, rapid defect resolution, daily debriefs.
  • Transition into steady state : finalize support model , SLAs, asset onboarding to ITSM, and handover to operations teams .

    • Knowledge, Skills & Abilities (focused)

    Technical / Domain Skills

  • Construction IT integration : Pathways / spaces (MDF / IDF design, racks, cooling, power), structured cabling standards, low-voltage coordination, and field QA.
  • Network & Wi-Fi planning : Capacity and coverage design for dense classrooms; switch / AP placement; PoE budgeting; VLAN / security segmentation; cutover sequencing.
  • Classroom technology / AV : Signal flows (HDMI / USB-C, HDBaseT), audio DSP basics, microphone / speaker selection, camera placement for hybrid learning, assistive listening compliance.
  • Systems & applications enablement : Endpoint imaging, identity / SSO, classroom management tools, lecture capture / UC integration, digital signage, print, security (NAC / MFA).
  • ITSM / Operations handoff : Asset management, monitoring, warranty / RMA, spares strategy, runbooks, and knowledge base creation.

    • Program / Construction Management Skills

  • Master scheduling & phasing aligned to GC look-ahead; experience with pull planning / Last Planner concepts to de-risk IT tasks.
  • Vendor management across integrators and cabling contractors; enforce QA checkpoints and hold-points; negotiate change orders.
  • Design review literacy : Read architectural, electrical, and low-voltage drawings; interpret specs; mark-up RFI responses.
  • Risk & dependency management specific to construction (permits, inspections, AHJ approvals, material availability, site access).
  • Stakeholder engagement & change management for academic leadership and faculty adoption.

    • Abilities

  • Lead through ambiguity in active construction environments; deconflict trades (e.g., electrical vs AV vs furniture).
  • Communicate clearly to executives and faculty with visuals (floor plans, rack elevations, dashboards).

    • Experience (targeted)

  • 7-10+ years driving IT components of capital construction programs (education or enterprise workplace fit-outs), including at least 3 major projects with 20+ classrooms or equivalent.
  • Proven delivery of network, Wi-Fi, and AV integration in new builds / renovations; experience commissioning classroom tech at scale.
  • Experience with GC coordination , A / E design review, RFIs, submittals, and change-order management .
  • Direct leadership of multi-vendor teams (cabling, AV integrator, network OEM, endpoint deployment) with field QA processes .
  • Familiarity with ITSM and operations handoff in academic environments (helpdesk readiness, training artifacts, and knowledge management).
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