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Administrative Coordinator
Administrative CoordinatorAya Healthcare • Kingwood, TX, US
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Administrative Coordinator

Administrative Coordinator

Aya Healthcare • Kingwood, TX, US
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  • [job_card.full_time]
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Intake Coordinator

Minivasive Pain and Orthopedics is looking for a full-time Intake Coordinator to join our team. The Intake Coordinator's responsibility is to secure and confirm permission to schedule the initial appointments for new patients. This involves collecting and finalizing the necessary information for new patient referrals inputting their information handling letters of protection (LOP) validating patient eligibility and insurance coverage arranging appointments and maintaining communication with referral sources and relevant departments about the patient's progress and any changes.

Essential Functions :

  • Intake

Ensure that all necessary authorizations have been obtained prior to scheduling new patients.

  • Collects new patient referrals and ensures corresponding referral log is up to date.
  • Creates new patient charts in Salesforce and eCW with complete patient information and demographics ensuring accuracy and completeness.
  • Scheduling and rescheduling of initial consultations for patients when required.
  • Informs and updates patients with all necessary appointment information and instructions timely.
  • Takes telephone messages and provides feedback and answers to patient and referral sources.
  • Respond and comply with requests for information via telephone or e-mail.
  • Insurance Verification

    • Verify insurance eligibility for upcoming appointments by utilizing online websites or contacting carriers directly.

  • Completes verification forms and uploads onto the patient's electronic medical record (EMR) eCW.
  • Determines patient co-payments and calculates co-insurance and deductibles.
  • Accurately input insurance coverage details such as co-payments and deductibles into the patient's EMR eCW.
  • Assists front office with verification questions or concerns.
  • Resolves any coverage issues and update patient EMR eCW.

    • Knowledge, Skills, and Abilities :

  • Broad knowledge of the content intent and application of HIPAA federal and state regulations.
  • Knowledge with in and out of network insurances insurance verification patient responsibility and process for prior authorization.
  • Strong knowledge of computer and relevant software applications.
  • Exceptional customer service and phone etiquette.
  • Requires good communication skills (verbal / written).
  • Strong attention to details.

    • Education and Experience :

  • High School Diploma or GED.
  • One (1) year in a medical office or facility setting.

    • Benefits :

  • 3 Medical Plans.
  • 2 Dental Plans.
  • 2 Vision Plans.
  • Employee Assistant Program.
  • Short- and Long-Term Disability Insurance.
  • Accidental Death & Dismemberment Plan.
  • 401(k) with a 2-year vesting.
  • PTO + Holidays.

    • Minivasive Pain and Orthopedics is an outpatient clinic network serving the greater local Houston TX area. Our teams strive to deliver personalized and compassionate care to meet our patients' individualized needs. At MPO we continue to seek talented individuals who are passionate about making a difference and developing their clinical skillset. Come join our team at Minivasive Pain and Orthopedics and unlock your potential for excellence.

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    Administrative Coordinator • Kingwood, TX, US

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