Merchant Onboarding AssociateJobs via Dice • Irving, TX, United States
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Merchant Onboarding Associate
Jobs via Dice • Irving, TX, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Experience in restaurants, onboarding, account management, or implementationideally in marketplace, SaaS, food delivery, or restaurant technology. Familiarity with restaurant POS and aggregator systems (Olo, Toast, Otter, Stream, etc.) strongly preferred. Excellent communication skills; able to explain technical processes to non-technical audiences. Highly organized, detail-oriented, and able to manage multiple onboarding projects simultaneously. Strong problem-solving skills with a customer-first mindset. Comfortable working cross-functionally with operations, product, and technical teams. Proficient with CRM and workflow tools (HubSpot, Salesforce, Smartsheet, or similar).
Overview
Role : Merchant Onboarding Associate
Location : Irving, TX 75063 (Onsite)
Contract Length : 6+ months with a possibility of extension
Tax Term : W2
Any visa can work
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Siri Infosolutions Inc, is seeking the following. Apply via Dice today!
About the Opportunity
We're seeking a Merchant Onboarding Associate to help new restaurant and retail partners successfully join the 7NOW Marketplace. In this role, you'll guide merchants through onboarding, ensure seamless integrations with our aggregator partners (Olo, Otter, Toast, Stream, and more), and set them up for long-term success on the platform.
Responsibilities
- Serve as the main point of contact for restaurant merchants during the onboarding process, from initial setup to go-live.
- Manage onboarding workflows across multiple integration partners (Olo, Otter, Toast, Stream, and additional aggregators as they come online).
- Q / A - Configure and validate merchant accounts, menus, and item data to ensure accuracy and consistency across platforms.
- Provide clear guidance and support to merchants, including training on system use, troubleshooting integration issues, and answering operational questions.
- Collaborate closely with internal teams (Partnerships, Product, Technical Integrations, and Support) to resolve merchant challenges and accelerate activation timelines.
- Track onboarding progress, identify bottlenecks, and communicate updates to stakeholders.
- Document processes, share feedback with product / tech teams, and contribute to continuous improvement of onboarding pathways.
- Ensure a smooth transition of merchants from onboarding to account management.
Qualifications
Thank You,
Regards,
Shubham Sharma
Sr. Technical Recruiter
SDK Soft Inc. / Siri Info Solutions
Disclaimer : We respect your online privacy. If you would like to be removed from our mailing list please reply with "Remove" in the subject and we will comply immediately. The material in this e-mail is intended only for the use of the individual to whom it is addressed and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. We are an equal opportunity employer with a diverse workforce.
This description contains the job requirements and responsibilities as provided; no additional facts have been added.
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