Housekeeping Manager - Loews Hotels Universal Orlando

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

Job Specific

• Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter / intra departmental relationships
• Prepares daily work schedule to meet occupancy demands and room turn
• Analyzes daily room turn and makes staff or procedural adjustments as necessary
• Manages Housekeeping Rooms personnel
• Assumes duties of Assistant Director of Housekeeping in Assistant Director's absence
• Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns
• Ensures rooms are punched vacant ready promptly and provides any other assistance as needed on guest floors
• Communicates and coordinates with Front Office operation
• Inspects / evaluates physical condition of the hotel daily for cleanliness and necessary repairs
• Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
• Responsible for overseeing the activities of Housekeeping front line Staff
• Greets and interacts with guests in an outstandingly friendly and professional manner
• Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
• Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering
• Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
• Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
• Maintains close contact and ensures good communication with employees
• Ensures that responsive and efficient repair services are provided to satisfy guest requests
• Investigates guest complaints and takes corrective measures
• Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
• Interviews and makes recommendations regarding hiring of personnel
• Interviews and selects Housekeeping line level personnel
• Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
• Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
• Sets agenda for guest awareness training
• Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
• Responsible for projects assigned to second and third shift employees, as applicable
• Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as required
• Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
• Coordinates repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc.
• Plans special lobby cleaning projects and ensures their completion, as applicable
• Coordinates lobby maintenance projects with Engineering, as applicable
• Plans maintenance of lobby floors, as applicable
• Coordinates monthly accounting for all supplies requisitioned from other departments
• Attends staff meetings, Pre-Cons, Rooms Meetings and other special meetings as required
• Sets agendas for Housekeeping meetings and runs meetings regularly
• Schedules contract maintenance with outside vendors, as applicable
• Evaluates housekeeping department employee performance
• Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
• Ensures that lost and found items are turned into Security
• Keeps Director and Assistant Director informed of all matters significantly affecting the department
• Periodically inventories supplies and equipment
• Stays current with industry related technological improvements geared toward product improvement and increased efficiency
• Performs numerous responsibilities to meet time-sensitive deadlines
• Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction
• Ensures that responsive and efficient uniform room and repair services are provided, as applicable
• Prepares department purchase requisitions
• Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
• Communicates linen needs, monitors and reports consumption and preservation programs
• Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping
• Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy
• Assists in the selection of employee uniforms and the determination of uniform purchase requirements, as applicable
• Attends required hotel meetings to keep abreast of in-house activities / promotions and upcoming events; maintains communication with other departments within the hotel
• Creates an environment which fosters excellent staff morale and staff retention is a priority
• Administers Quality Assurance and Cyclical Programs
• Administers Incentive / Rewards / Recognition Programs
• Interacts with guests to solve problems and ensure satisfaction
• Responsible for implementing control systems for keys, pagers, radios, etc.
• Responsible for efficient operation of HOSTAR System
• Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages
• Ensures that Housekeeping office and storeroom are kept neat and organized
• Responsible for the submission of all performance appraisals for assigned employees
• Other duties as assigned

General

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.