Fairmont Gold Floor Supervisor

Reporting to the Fairmont Gold Manager responsibilities and essential job functions include but are not limited to the following :

Responsibilities

• Consistently offer professional friendly and engaging service
• To monitor maintenance of the physical Fairmont Gold product
• Handle escalated guest concerns and react quickly logging and notifying proper areas ensuring follow up is completed
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Personalize service with guests during their time in the lounge
• Assist when needed with all areas of Fairmont Gold operation
• Audit Front Desk operations to ensure all service standards are practiced
• Audit cleanliness of all lounge areas including food service areas and storage
• Attend meetings in Fairmont Gold Managers absence
• Complete all ordering for Attendant / lounge operations
• Monitor and report food consumption and waste
• Ensure food and service standards are being maintained
• Maintain strong relationships and communication with Kitchens and other teams to ensure all guest needs are met
• Train all new colleagues joining the team
• To follow department policies procedures and service standards according to Forbes and Michelin Key standards
• To follow all safety policies
• Other duties as assigned

What is in it for you :

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions :

Physical Demands

This position requires :

Required Education and Experience

Additional Information :

Your team and working environment :

A team of Heartists that are committed to working together supporting each other and providing the best guest experience Feel Valued Feel Sparked We Are One

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer.  EOE / M / F / D / V

Remote Work : No

Employment Type : Full-time

Key Skills

Time Management,Fashion Retail,Microsoft Office,Customer Service,Communication skills,POS,Retail Sales,Training & Development,Mentoring,Supervising Experience,Retail Management,Recruiting

Experience : years

Vacancy : 1