Logistics ManagerSurf Search • Naperville, IL, US
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Logistics Manager
Surf Search • Naperville, IL, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Lead, manage, and hold team members accountable for operational and performance goals. Oversee end-to-end shipment coordination to ensure temperature control, security, and on-time delivery. Manage logistics processes, including route planning, carrier selection, and load monitoring. Ensure accurate and compliant documentation, including chain of custody and temperature logs. Respond promptly to customer inquiries and service issues, ensuring timely and effective resolutions. Maintain compliance with GDP, DOT, IATA, TSA, and other regulatory requirements. Oversee quality control, investigate service failures, and implement corrective and preventive actions. Maintain audit-ready records and support regulatory or customer inspections. Monitor KPIs such as on-time delivery, excursion rates, and customer satisfaction to drive improvement. Foster a culture of safety, compliance, and continuous process improvement.
Job Description
As the Logistics Manager, you will lead the end-to-end logistics and delivery operations for life science products, ensuring full compliance with regulatory, quality, and time-sensitive requirements. This role combines operational excellence with strategic customer partnership to drive performance, reliability, and a superior service experience. Please note, this position requires experience with life science products.
Requirements of the Logistics Manager :
- Bachelor’s degree or equivalent, with at least five years of logistics experience; 3+ years in life science or healthcare transportation preferred.
- Strong knowledge of GDP, cold chain logistics, and regulatory compliance requirements.
- Proven leadership, team-building, and project management skills.
- Excellent analytical, problem-solving, and communication abilities.
- Customer-focused mindset with a commitment to service excellence and results.
- Proficient in CRM systems, MS Office, and other project management tools.
Responsibilities of the Logistics Manager :
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