Product Manager (Philadelphia)

Title : Product Manager I

Location : Remote

Type : Contract

Our client is seeking a Product Manager I who will be responsible for identifying and creating product requirements and taking ownership from initial concept through delivery.

This role will support network technicians, providing requirements and working with stakeholder and dev teams to support features and enhancements in the product suite.

Key Accountabilities :

• Gather requirements from business stakeholder groups and end users.
• Work with business stakeholder groups to align on policy and process to support ideal customer interactions and standardization of overall process design.
• Identify and procure all relevant content that will support the new experience.
• Leverage requirements from stakeholder groups; create overall end-to-end process design documentation that outlines as is current state business processes as well as to be future state business processes.
• Determine ideal user experience within the context of task completion for maximum operational efficiency.
• Craft appropriate messaging and content within each step in a Path, accounting for interaction elements and end user actions.
• Understand and deliver appropriate context that is agnostic for assisted and unassisted channels.
• Work across functional groups and stakeholder groups to deliver process flows into end user application.
• Optimize and track performance post-launch to influence business benefits.

Required Skills :