Patient Experience Coordinator

A company is looking for a Patient Experience Coordinator who will serve as the first point of contact for customers seeking assistance or information regarding services.

Key Responsibilities

Manage high-volume inbound and outbound patient calls while providing professional support

Schedule and modify patient appointments across multiple care services with accuracy and efficiency

Conduct proactive outreach to coordinate recommended care, including follow-up visits and referrals

Required Qualifications

High school diploma or equivalent (required)

5+ years of experience in medical scheduling, patient access, or healthcare call center environments

Experience working within electronic health record (EHR) platforms, preferably Athena

Strong multitasking and time management skills in a fast-paced environment

A patient-first mindset with a commitment to compassionate, high-quality service