Family Service Advisor

ONLY LOCAL CANDIDATES WILL BE CONSIDERED FOR THIS ROLE. WE DO NOT OFFER RELOCATION ASSISTANCE FOR THIS POSITION.

Do you speak Filipino (Tagalog or Ilocano), Chinese, Japanese, Vietnamese, or Korean? If so, keep reading about this exciting opportunity with unlimited income potential!

NorthStar seeks dynamic Bilingual Community Development Advisors (Sales) at Valley of the Temples in Kaneohe, HI (Honolulu County). Our sales teams redefine the way families honor their loved ones. We don’t just sell; we guide, inspire, and innovate. We prioritize financially stable roles, ensuring that individual efforts are rewarded and recognized. Our Sales team is driven, focused, and determined; we lead the industry with personalized options for families to honor their loved ones.

Why NorthStar?

• Top Employer: Recognized by USA Today as one of the Top Employers to Work For four years in a row
• Sales Excellence: Consistently listed among the Top 50 Companies to Sell For by Selling Power
• Transformative Careers: Our sales careers reward your positive impact on others and provide the income potential to transform your life

Role Overview: The Community Development Advisor generates pre-need sales for locations in the assigned market area, including cemetery property, cemetery merchandise, cemetery services, and prearranged funeral/cremation plans.

Responsibilities:

• Build relationships in the community to educate and guide families in their preplanning decisions
• Set appointments and deliver preplanning guide presentations and product presentations
• Provide professional park tours of each location within their area
• Complete paperwork in a timely, neat, and accurate manner, including all specific requirements for contract processing
• Track all sales activity and ratios to measure areas of strength and areas needing improvement
• Use CRM to track all contacts and ensure professional follow-up
• Contact new and existing customers to discuss how specific products or services can meet their needs
• Prospect daily using multiple methods, including cold calling, door knocking, mailers, seminars, and outside events
• Provide world-class customer service, maintain a positive attitude, and demonstrate a willingness to do “Whatever it takes”
• Stay current in areas related to our profession (veteran’s benefits, social security benefits, end-of-life decisions, etc.)
• Build relationships with churches, civic groups, veteran organizations, hospice, senior living, and other community groups. Schedule and conduct pre-planning seminars following NorthStar Memorial Group's established program
• Work multiple prospecting avenues such as web leads, seminars, park patrolling, file reviews, direct mail, and other methods following NorthStar’s sales playbook
• Schedule 10-12 pre-need appointments each week, tracked in the CRM
• Answer telephone inquiries about cemetery products and services pre-need planning
• Attend training programs scheduled with sales leaders and regional leadership

Qualifications:

• High School Diploma or equivalent
• Valid driver’s license and satisfactory driving record
• Reliable transportation
• Knowledge of current federal, state, and local regulations related to the cemetery and funeral industry

FIRST YEAR PROJECTED SALARY: $75k - $175k or more!

Equal Opportunity Employer: We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.

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