Customer Support EngineerVirtualVocations • Tamarac, Florida, United States
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Customer Support Engineer
VirtualVocations • Tamarac, Florida, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Engineering Specialist to resolve product, configuration, and application issues for Digital Solutions products.
Key Responsibilities
Respond to customer requests through phone, portal, and email
Research and troubleshoot issues related to user interface, network connectivity, and performance
Identify product problems and escalate to engineering or Cloud teams as needed
Required Qualifications
Bachelor's Degree, or an Associate Degree with one year of progressive technical service experience, or a High School Diploma / GED with four years of progressive technical service experience
Experience in software, hardware, networks, databases, or desktop support
Computer skills, including experience with programming and database applications
Ability to work independently with minimal direction
Experience collaborating with cross-functional teams
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Customer Support Engineer • Tamarac, Florida, United States
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