Talent.com
Technical Account Manager
Technical Account ManagerCampfire Interactive • Ann Arbor, Michigan, USA
Technical Account Manager

Technical Account Manager

Campfire Interactive • Ann Arbor, Michigan, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Role Overview

We are hiring a Technical Account Manager (TAM) to serve as the primary post-sale owner for a portfolio of enterprise and mid-market customers.

This role blends Customer Success Solution Consulting and Technical Account Management. You will work closely with customer stakeholders across Sales Finance Operations and IT to ensure Campfire is correctly implemented deeply adopted and demonstrably valuable.

This is not a traditional support or relationship-only CSM role. The ideal candidate is comfortable with :

  • Complex workflows
  • ERP / CRM / data integrations
  • Power-BI Reporting
  • Commercial and operational concepts
  • Executive-level conversations about value and outcomes

What Youll Do

Customer Ownership & Account Management

  • Own the post-sale relationship for assigned customer accounts
  • Serve as the primary technical and functional point of contact
  • Ensure customers achieve the outcomes they purchased Campfire for

    • Onboarding & Implementation

  • Lead customer onboarding and rollout in partnership with Sales and Engineering
  • Translate customer business processes into Campfire configurations
  • Guide customers through data integrations (ERP CRM PLM as applicable)
  • Drive customers to first value as quickly as possible

    • Technical & Functional Enablement

  • Understand customer workflows related to :
  • Opportunity management
  • Quoting and costing
  • Forecasting
  • Program and sales order management
  • Help customers model their commercial processes accurately in Campfire
  • Troubleshoot usage configuration and data issues in coordination with Engineering

    • Adoption & Value Realization

  • Monitor usage and adoption across roles
  • Identify gaps between product usage and intended outcomes
  • Quantify and communicate customer value (e.g. improved forecast accuracy margin protection reduced cycle time)
  • Prepare and deliver executive-facing value reviews

    • Executive & Stakeholder Engagement

  • Build trusted relationships with Directors VPs and Executives
  • Translate technical detail into business impact
  • Maintain executive alignment throughout the customer lifecycle

    • Renewals & Expansion Support

  • Proactively prepare accounts for renewal
  • Identify expansion opportunities driven by demonstrated value
  • Partner with Sales on renewals and expansions (no quota but revenue-influencing)

    • Internal Collaboration

  • Act as the voice of the customer internally
  • Provide structured feedback to Product and Engineering
  • Help shape best practices playbooks and implementation standards

    • What Success Looks Like

  • Customers are live engaged and using Campfire in real workflows
  • Customers can clearly articulate the value Campfire delivers
  • Renewals are smooth and predictable
  • Expansion opportunities arise naturally from trust and results
  • Internal teams view you as a credible customer advocate and technical partner

    • Nice-to-Have / Preferred Experience

  • Prior experience with  Campfire  (customer partner or internal)
  • Experience working with  automotive suppliers  (Tier-1 or Tier-2)
  • Familiarity with :
  • Costing and BOM structures
  • Sales order management
  • Forecasting and demand planning
  • OEM program management
  • Power-BI Reporting
  • Experience with ERP or CRM systems (e.g. SAP Oracle Salesforce etc.)
  • Background in manufacturing operations or supply chain software
  • Strong analytical and problem-solving skills
  • Ability to explain technical concepts in business terms

    • Why This Role Is Different

  • Youll work on real commercial problems not surface-level adoption
  • Youll engage with CFOs CROs and Operations leaders
  • Youll influence product direction through direct customer insight

    • Seniority Level

    Mid-Senior level

    Industry

    Software Development

    Employment Type

    Full-time

    Job Functions

    Customer Service

  • Information Technology

    • Skills

    SAP Products

    Additional Information :

    In office requirement 4-5 days per week.

    Remote Work : No

    Employment Type : Full-time

    Key Skills

    Business Development,Cement Plant,Business Support,Data Analysis,ASP

    Experience : years

    Vacancy : 1

    [job_alerts.create_a_job]

    Technical Account Manager • Ann Arbor, Michigan, USA

    [internal_linking.similar_jobs]
    Manager, Technical Account Management

    Manager, Technical Account Management

    VirtualVocations • Ann Arbor, Michigan, United States
    [job_card.full_time]
    A company is looking for a Manager of Technical Account Management.Key Responsibilities Lead, mentor, and motivate a team of Technical Account Managers to ensure exceptional customer service Col...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Associate Director-In Home Sales

    Associate Director-In Home Sales

    AT&T • Milan, MI, US
    [job_card.full_time]
    Job Description : Lead a team a make an impact at the center of where it all happens – our customers’ homes.As an Associate Director In Home Sales, you’ll oversee a team of sales and support staff a...[show_more]
    [last_updated.last_updated_less] • [promoted] • [new]
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPA • Milan city, Michigan, us
    [filters.remote]
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Site Manager - Wixom, MI

    Site Manager - Wixom, MI

    Matheson Tri-Gas • Wixom, MI, United States
    [job_card.full_time]
    Responsible for all aspects of the site (location, branch) operations; safety, staffing and customer service functions working in conjunction with the Sales and Supply Chain teams.Leads the local t...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Technical Account Manager

    Technical Account Manager

    VirtualVocations • Ann Arbor, Michigan, United States
    [job_card.full_time]
    A company is looking for a Technical Account Manager to manage and grow key client accounts while ensuring successful technical delivery. Key Responsibilities Manage enterprise and mid-market acco...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Technical Reviewer II Food Equipment

    Technical Reviewer II Food Equipment

    NSF International • Ann Arbor, MI, United States
    [job_card.full_time]
    As a Technical Reviewer II Product Certification Food Equipment, you will conduct product review, evaluation, sample selection, witness testing and initial audits for a wide range of Food Equipment...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Commercial Insurance Account Manager - Fully Remote

    Commercial Insurance Account Manager - Fully Remote

    Insurance Office of America • Ann Arbor, MI, US
    [job_card.full_time]
    Title : Account Manager - Commercial Lines.Producer Operations Service Team, provides service support to new producers during their first 3-6 months with account management and service, while also p...[show_more]
    [last_updated.last_updated_variable_hours] • [new]
    Travel CT Tech - $2407 / Week

    Travel CT Tech - $2407 / Week

    Cynet Health • Ann Arbor, MI, US
    [job_card.full_time]
    Cynet Health is seeking an experienced CT Tech for an exciting Travel Allied job in Ann Arbor, MI.Shift : 3x12 hr PMs Start Date : ASAP Duration : 13 weeks Pay : $2407 / Week.Ranked #5 Best Travel Nurs...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Delivery Driver - Onboarding / Onboard

    Delivery Driver - Onboarding / Onboard

    DoorDash • Dundee, MI, United States
    [job_card.full_time] +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Clinical Partner

    Clinical Partner

    HarmonyCares • Milan, MI, US
    [job_card.full_time]
    HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-bas...[show_more]
    [last_updated.last_updated_1_hour] • [promoted] • [new]
    Technical Delivery Manager (REF38130N)

    Technical Delivery Manager (REF38130N)

    Michigan Staffing • Ann Arbor, MI, US
    [job_card.full_time]
    Information Technology Project Manager.Plan, lead, and deliver complex information technology projects on time, within budget, and with high quality. Promote collaboration with business areas, infor...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Data Annotation • Fenton, Michigan
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sr. Account Manager

    Sr. Account Manager

    Century Mold Co • Wixom, MI, US
    [job_card.full_time]
    At Century Mold, we don't just mold parts, our customers come to us with their toughest challenges … and we mold solutions. The plastics industry is full of challenges and the Century Mol...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel CT Tech - $2,188 per week in Ann Arbor, MI

    Travel CT Tech - $2,188 per week in Ann Arbor, MI

    AlliedTravelCareers • Ann Arbor, MI, US
    [job_card.full_time]
    Travel Radiology : CT Tech Ann Arbor.Shift Details : 12H Nights (7 : 00 PM-7 : 00 AM).Length : 13 WEEKS 13 weeks.Apply for specific facility details.[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sr. Account Manager

    Sr. Account Manager

    Minth North America • Wixom, MI, US
    [job_card.full_time]
    Our Sales team is expanding and looking to add a.We are looking for a dynamic and driven candidate who is interested in joining a fast-growing global company in the automotive sector.To identify, t...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Water Resources Engineer - Project Manager

    Water Resources Engineer - Project Manager

    Civil & Environmental Consultants, Inc. • Wixom, MI, United States
    [job_card.full_time]
    Water Resources Engineer - Project Manager.As a Water Resource Engineer with Civil & Environmental Consultants, Inc.CEC) in our Wixom, MI office, you will have the opportunity to work collaborative...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Account Manager in Training- Ann Arbor, MI

    Account Manager in Training- Ann Arbor, MI

    Imperial Beverage • Ann Arbor, MI, US
    [job_card.full_time]
    Account Manager In Training - Ann Arbor, MI.Looking to get your foot in the door with a top beverage sales company? Becoming an Account Manager in Training provides the opportunity to job shadow an...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Delivery Driver - Sign Up and Start Earning

    Delivery Driver - Sign Up and Start Earning

    DoorDash • Dundee, MI, United States
    [job_card.full_time] +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...[show_more]
    [last_updated.last_updated_30] • [promoted]