Software Development ManagerVirtualVocations • Glendale, Arizona, United States
Software Development Manager
VirtualVocations • Glendale, Arizona, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Software Development Manager, Platform & Support.
Key Responsibilities
Lead and mentor a global L3 Engineering team in handling critical customer escalations and resolving technical issues
Oversee the full development escalation lifecycle and serve as the primary escalation liaison across various teams
Drive root-cause analysis and continuous improvement while engaging proactively with customers during escalations
Required Qualifications
10+ years in enterprise technical operations, particularly with IBM Sterling B2Bi or equivalent platforms
Proven experience managing customer escalations and leading Engineering teams
Expertise in incident management, ITIL frameworks, and escalation governance
Deep knowledge of enterprise software deployment, configuration, and management
Fundamental understanding of Java, Cloud Technologies, and Kubernetes
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Software Development Manager • Glendale, Arizona, United States
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