General Manager

General Manager

Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail, sales, facility cleanliness, private party operations and workplace employee activities.

Duties and Responsibilities :

• Exhibits daily adherence and leadership regarding Goldfish Swim School core values.
• Directs and controls daily operations to ensure the school is running per GSS standard operating procedures, as indicated by our "Every Day Golden Experience" matrix.
• Manages the staff of GSS to ensure high productivity, excellent performance and favorable employee satisfaction.
• Trains and oversees the aquatics department to provide superior swim instruction to the students of GSS.
• Interacts with AGMs and Deck Supervisors on issues related to class scheduling, student progress, customer service and employee performance and training.
• Provides sales and marketing training to all qualified sales staff.
• Closely and frequently coordinates with our franchisor representatives, local sales & marketing director, and Regional Manager.
• Provides direction in the retail departments to ensure a proper mix of products and pricing is achieved.
• Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
• Gains knowledge and experience of scheduling software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
• Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
• Initiates and oversees workplace employee activities with the goal of achieving improved employee satisfaction.
• Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP.
• Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
• Schedules staff and closely coordinates with Regional Manager to manage payroll.
• Fulfills other duties and responsibilities as assigned by the Employer.

Safety Standards : The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all Minnesota Department of Health safety standards.

Education / Experience : High school diploma or GED required. Bachelor's degree in business administration, communications, or sports administration or equivalent is desired. Experience as youth sports instructor / coach, camp counselor or aquatics instructor / supervisor is preferred. Three to five years management experience is preferred.

Certificates and Licenses : Lifeguard, CPR, First Aid, AED and Certified Pool Operator certifications required, training will be provided. Lifeguard Instructor certification is highly encouraged.

Work Environment : While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

Compensation : $26.00 - $34.00 per hour