Customer Service E-Commerce Supervisor - Full Time

divh2Whole Foods Market Supervisor / h2pAt Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Teams performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations. / ph3Job Responsibilities / h3ulliDelivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. / liliEstablishes clear expectations for balancing in-store customer service and completing online orders. / liliMonitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. / liliSeeks awareness of relevant competitors and industry trends. / liliEnsures an effective and efficient response to customer questions, requests, and / or concerns. / liliSupports collaborative and productive relationships with departmental leaders, store leadership, and 1P / 3P partners, e.g., Amazon delivery drivers. / liliFosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale. / liliMaintains Team Member safety and security standards. / liliEnsures compliance with relevant regulatory rules and standards. / liliDevelops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover. / liliMaintains cleanliness of workspaces including staging area and coolers. / liliMaintains security of equipment, e.g., MSRs, phones, currency counters. / liliProactively identifies process improvement opportunities. / liliConsistently communicates and models WFM core values, leadership principles, and supports goals. / li / ulh3Job Skills / h3ulliAbility to perform task management, balancing dynamic customer flows. / liliStrong analysis skills to root cause underperformance (either observed or demonstrated by metric performance). / liliExcellent interpersonal, motivational, team building and customer relationship skills. / liliCapable of teaching others in a positive and constructive manner. / liliProficient with email, Microsoft Office, and operations-related applications. / li / ulh3Qualifications / h3ulli12+ months retail experience / li / ulh3Physical Requirements / Working Conditions / h3ulliMust be able to lift 50 lbs. / liliIn an 8-hour workday : standing / walking 6-8 hours. / liliHand use : Single grasping, fine manipulation, pushing and pulling. / liliWork requires the following motions : bending, twisting, squatting, and reaching / liliExposure to FDA approved cleaning chemicals / liliExposure to temperatures lt;32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), 90 degrees Fahrenheit / liliAbility to work in a wet and cold environment. / liliAbility to work a flexible schedule including nights, weekends, and holidays as needed. / liliAbility to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. / li / ulpThe wage range for this position is $17.00-$30.20 Hourly, commensurate with experience. Whole Foods Market offers Whole Benefits. Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a persons date of hire. / ppWhole Foods Market provides a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity / expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. / p / div