Implementation Specialist - Specialty Healthcare

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Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are.

About This Job

The main purpose of this job is to manage multiple implementations for Specialty Healthcare solutions across numerous Commerce Bank client locations.

Essential Functions :

• Manage implementation projects in a matrix environment, through completion, adhering to project management and operating standards, scope, cost, and timeline to achieve success and build relationships with our clients
• Analyze client workflows, consult on efficiency gaps / best practices, and provide technical guidance
• Develop project plans that support business goals in collaboration with client stakeholders and Senior Leadership
• Complete technical implementation setup tasks and coordinate internal and external team tasks
• Proactively manage project scope changes, identify potential risks, issue investigation, contingency plan development, and support
• Provide Subject Matter Expert input on product enhancements based on client feedback
• Lead client calls, communication, and end-user training
• Document, develop, and maintain repeatable implementation playbooks / procedures
• At times, assist the Sales Account Executives team during the sales process
• Perform other duties as assigned

Knowledge, Skills & Abilities Required :

Education & Experience :

Hybrid Schedule : In office 2 days per week

Level of role is determined by knowledge, experience, skills, abilities, and education

A reasonable estimate of the current base pay is $26.25 to $39.90 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.

The candidate selected for this position may be eligible for the following employment benefits : employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.

Equal Opportunity Employer Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.