Senior Principal AI Architect, Delivery Acceleration

What you get to do in this role :

The Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence will be responsible for partnering with the Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AIfirst implementation and adoption experience for ServiceNows customers. You are being hired to work on one of the most exciting initiatives at one of the fastest-growing Enterprise AI companies in the industry. As an AI-Native Senior Principal AI Architect Delivery Acceleration you will work with the product implementation experts both internal and external to design productize and pilot agentic & generative AIfirst setup and implementation experiences driving down the time it takes for ServiceNow and its partners to deliver implementation programs and projects. Youll drive early pilots across ServiceNows core product families partner tightly with Platform and Product BU product management and engineering and collaborate with strategic partners and early adopters. Your North Star : dramatically compress (SDLC) solution delivery lifecycle leading to lower timetofirst-meaningfuluse accelerate product adoption and deliver a consistently excellent AIenabled implementation journey that reduces deployment friction and improves renewal outcomes.

Responsibilities :

• Set architectural standards for autonomous implementation agents (patterns governance observability humanintheloop).
• Validate agent viability across representative customer environments; derisk data guardrails and performance with STEP (Product Org).
• Engagement with Platform team and LLM providers to facilitate requirements for Agents (e.g. trust latency security)
• Provide technical advice and guidance to early implementation partners on how to best utilize ServiceNows AI-first implementation and adoption to dramatically reduce time-to-first-use.
• Collaborate with cross-functional teams including platform and product management and engineering Global Partners & Channels Impact teams and Expert Services to prioritize design productize and pilot ServiceNows AI-first implementation and adoption capabilities.
• Stay up-to-date with fast-changing industry trends and emerging AI / autonomous technologies in the field of GenAI and Agents and apply this knowledge to continuously improve and evolve ServiceNows implementation & adoption offerings.
• Contribute to thought leadership and point-of-view documents white papers knowledge base articles reference architectures and other documentation to make information about ServiceNows AI-first implementation & adoption capabilities more accessible to the broader Impact Delivery organization customers and partners
• Design build validate and deploy delivery and implementationspecific agents.
• Codrive pilots with ServiceNows early adopter customers.

Qualifications :

To be successful in this role you must have :

For positions in this location we offer a base pay of $217500 - $380700 plus equity (when applicable) variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : Yes

Employment Type : Full-time

Key Skills

Kubernetes,S3,Google Cloud Platform,Cassandra,System Architecture,Redshift,AWS,Cloud Architecture,NoSQL,UML,Kafka,Distributed Systems

Experience : years

Vacancy : 1