Operations Manager

Location: Portland, Oregon (On-site, Full-time role)
Compensation: $35/hour+

GiftCash is seeking a hands-on, organized, and highly effective Warehouse Operations Manager to conduct daily operations in our Portland, OR warehouse. While this position carries leadership responsibility, it is deeply involved in day-to-day warehouse activities, working directly alongside fulfillment associates to ensure smooth inventory flow, efficient processes, and high-quality outbound shipments.

In this role, you will supervise the facility, lead fulfillment and procurement operations, and support ongoing process improvements. You will also play a key part in transitioning the warehouse toward greater automation and technology adoption, helping implement new tools and guiding the team through operational changes.

If you're a leader who thrives on rolling up your sleeves, motivating a team by example, and optimizing workflows, this is a strong opportunity to make an impact within a growing organization.

As the Warehouse Operations Manager, you will provide both leadership and hands-on support in all key warehouse activities:

• Work directly alongside fulfillment associates during picking, packing, shipping, and inventory tasks

• Oversee all product movement within the warehouse, ensuring accuracy and timeliness

• Meet and exceed weekly and monthly shipping quotas aligned with internal performance metrics

• Maintain high SKU accuracy using our integrated inventory platforms

• Identify workflow improvements and ensure consistent, high-quality order fulfillment

• Lead, coach, and support a diverse team of warehouse associates through hands-on involvement

• Provide clear instructions, feedback, and on-the-floor support

• Foster a positive, collaborative work environment with strong morale

• Communicate new processes or policies effectively and reinforce expectations

• Develop, refine, and maintain SOPs to enhance accuracy and efficiency

• Support the warehouse’s transition toward greater automation and operational technology

• Assist with testing, implementing, and training staff on new systems

• Monitor adherence to internal quality standards across all workflows

• Troubleshoot issues quickly and guide the team through solutions

• Monitor variable warehouse costs in relation to revenue fluctuations

• Support financial performance goals through efficient operations

• Maintain timely reporting and alignment with leadership on key metrics

• Strong interpersonal and communication skills

• Proven ability to lead by example in a hands-on warehouse environment

• Exceptional organizational abilities and multitasking skills

• Experience supervising or mentoring teams in fulfillment or operations settings

• Ability to stay composed and effective in fast-paced situations

• Analytical and problem-solving capabilities

• Adaptability to shifting business needs and cross-departmental coordination

• Interest or experience in warehouse automation and process modernization

• Commitment to GiftCash’s core values and culture

Full-time, on-site role during standard business hours (Mon-Fri; 8-5). Flexibility may be required during peak operational periods.

• Starting at $35/hour

• Growth opportunities in a rapidly expanding organization

• Supportive and collaborative work environment

If you’re a hands-on leader ready to support a team, elevate operational efficiency, and help guide a warehouse through modernization, we’d love to hear from you. Please submit your resume and cover letter.

Background check required.

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GiftCash is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GiftCash makes hiring decisions based solely on qualifications, merit, and business needs.

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