Assistant Facilities Manager

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people

and empowering them to

thrive, grow meaningful careers and to find a place where they belong.

Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves :

As an Assistant Facilities Manager at JLL on our Amazon account dedicated team, you will manage a range of soft services and provide the necessary support to ensure the efficient and effective running of the site while reporting to the Facilities Manager and working as part of the overall Facilities Team. This comprehensive facilities support role combines soft services management with operational coordination, requiring you to manage the team providing first line soft services to the site(s) including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services while monitoring and maintaining office equipment and supplies. You will play a crucial role in JLL's commitment to exceptional facility management by managing and maintaining regular contact and meetings with relevant vendors to report on issues, recommendations and cost estimates, conducting weekly walk-rounds with vendor cleaning manager ensuring cleaning quality standards are maintained, and managing Trouble Ticket (Remedy) requests through helpdesk interface with internal customers while actioning queries promptly in line with service level agreements.

What your day-to-day will look like :

Manage team providing first line soft services including reception, mail operations, meeting & events, cleaning, waste & recycling, and vending services

Monitor and maintain office equipment and supplies while managing regular contact and meetings with relevant vendors

Conduct weekly walk-rounds with vendor cleaning manager ensuring cleaning quality standards are maintained

Manage Trouble Ticket (Remedy) requests through helpdesk interface with internal customers and action queries per SLAs

Manage daily health & safety issues maintaining regular scheduled meetings and records of fire and safety teams / drills / equipment / training

Provide travel / visitors' support interfacing with locally approved hotels and assist Client global travel & hotel managers

Assist in organizing internal and external Client events while managing quality of conferencing facilities

Manage food and kitchen facilities providing direction to housekeepers while raising purchase orders and managing Wiki pages

Promote sustainability awareness and foster a culture of environmental stewardship among building occupants to support the organization's sustainability commitments

Engage building occupants on sustainability best practices, fostering a culture of environmental stewardship and encouraging behaviors that support the organization's sustainability commitments

Collaborate with the sustainability team to monitor key metrics, identify opportunities for improvement, and drive measurable progress towards the organization's sustainability targets.

Required Qualifications :

Knowledge of Facilities / Office Services Coordinator role with previous experience working within high profile corporate environment

Previous reception or hospitality experience with education at Diploma / degree level for comprehensive facility operations

Problem solving skill with good decision making capabilities and excellent written / verbal communications for stakeholder interaction

Spreadsheet and word processing proficiency with customer focused approach and good inter-personal skills

Assertive personality with attention to detail for managing multiple soft services and vendor relationships

Understanding of soft services management including reception, mail operations, meeting & events coordination

Experience with office equipment and supplies monitoring with vendor management and regular contact capabilities

Knowledge of health & safety issues management including fire and safety teams coordination and training.

Preferred Qualifications :

Experience managing teams providing first line soft services in corporate environments with Amazon account knowledge

Background in Trouble Ticket (Remedy) requests management with helpdesk interface and SLA compliance experience

Knowledge of cleaning quality standards maintenance with vendor cleaning manager walk-round experience

Understanding of travel / visitors' support with locally approved hotels interface and Client global travel manager assistance

Experience organizing internal and external Client events with conferencing facilities quality management

Knowledge of food and kitchen facilities management with housekeepers direction and purchase orders raising

Understanding of Wiki pages management and other communication channels for site coordination

Experience deputising / providing cover for Building Operations Engineer / Facilities Manager when appropriate

Location : On-site

At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship.

Candidates must be authorized to work in the United States without employer sponsorship.

Location : On-site

Job Tags :

GREF If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.

We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and / or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

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Accepting applications on an ongoing basis until candidate identified.

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