Remote Customer Support Specialist

We are seeking a proactive and customer-focused Remote Customer Support Specialist to join our team. In this role, you will be the first point of contact for customers, delivering high-quality support and ensuring a positive experience. Youll handle inquiries, troubleshoot issues, and provide guidance across multiple channels, all while working in a fully remote environment.

Key Responsibilities

• Respond to customer inquiries via email, phone, live chat, and social media.
• Provide clear, accurate, and empathetic assistance for product or service-related issues.
• Troubleshoot technical or account-related problems, escalating when necessary.
• Manage support tickets in the CRM / helpdesk system and ensure timely resolution.
• Document customer interactions and maintain up-to-date records.
• Collaborate with internal teams (Product, Engineering, Sales) to resolve complex cases.
• Identify recurring issues and contribute to improving FAQs, knowledge bases, and processes.
• Meet individual and team performance metrics such as response time, resolution rate, and customer satisfaction.

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